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Amazon Connect Manager Jobs in Washington

Marketing Manager, Amazon Business
By Amazon At Seattle, WA, United States
Manage multiple projects gracefully and balancing contending priorities in a rapidly changing environment.
2+ years of professional non-internship marketing experience
Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion
Experience using data and metrics to measure impact and determine improvements
Experience with paid media and owned and operated channels (i.e. email, onsite, etc.)
Experience presenting ideas to various levels of an organization to gain support for initiatives
Marketing Manager - Amazon Business Canada
By Amazon At Seattle, WA, United States
2+ years of working with creative teams, content managers and marketers to bring brand promise to life experience
Own and manage merchandising process
Partner with the vendor managers and seller managers to market new selection.
2+ years of professional non-internship marketing experience
Experience using data and metrics to drive improvements
Experience building, executing and scaling cross-functional marketing programs
Category Manager, Amazon Style
By Amazon At Seattle, WA, United States
3+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience
Experience in vendor negotiations, pricing and promotion, inventory management, and product development
3+ years of with Excel experience
Bachelor's degree, or 3+ years of professional or military experience
Experience with financial analysis and P&L ownership
Experience managing large data sets and utilizing to drive performance and process improvements
Marketing Manager, Amazon Renewed
By Amazon At Seattle, WA, United States
Experience in multi-territory campaign management
6+ years of professional non-internship marketing experience
Experience using data and metrics to drive improvements
Experience building and optimizing multiple, simultaneous marketing campaigns
Experience managing or working within cross-functional marketing and creative teams
Experience in digital marketing and content production timelines and process
Marketing Manager, Amazon Go
By Amazon At Seattle, WA, United States
Experience with end-to-end promotions management
4+ years of professional non-internship marketing experience
Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
Experience with A/B testing, especially around audience segmentation and targeting
Experience building, executing and scaling cross-functional marketing programs
Ability to manage stakeholders and present to various levels of an organization
Technical Product Manager, Amazon Connect - St
By Starbucks At Seattle, WA, United States
Manage product planning through day to day collaboration and decision making with a cross-functional team including engineers and business partners
Define non-functional requirements including performance, scalability, resilience, usability, accessibility, security, and business continuity
Create dashboard/reporting requirements and KPIs to measure product performance
Manage execution and eliminate blocking issues during development
Industry experience in a technology environment with a record of successfully delivering complex products (4+ years)
Amazon Connect experience (2 years)
Amazon Brand Manager Jobs
By True Brands At Seattle, WA, United States
3+ years of experience in brand management, marketing, or e-commerce
Strong project management skills with the ability to prioritize tasks and manage timelines
Manage product listings, pricing, and promotions on Amazon
Manage relationships with Amazon vendor managers and stay up-to-date with Amazon policies and procedures
Develop and manage budgets for Amazon marketing campaigns
Excellent analytical skills with the ability to use data to drive decisions
Customer Sales Manager- Amazon
By The Kraft Heinz Company At Seattle, WA, United States
Minimum 3 years work experience- 2 years of which spent in category management and/or eCommerce role
Exceptional excel knowledge and experience working with models
Excellent communication skills. Comfortable leading conversations and pitching ideas with internal and external stakeholders
Experience presenting and interfacing with customers
Adapts national strategies and priorities from the Business Unit to drive growth of the product portfolio on Amazon.com and Amazon Fresh
Educates the organization on Amazon and broader eCommerce business practices and develops test-and-learns to advance eCommerce business practices for Kraft Heinz

Are you looking for an exciting opportunity to manage Amazon Connect? We are looking for an experienced and motivated individual to join our team as an Amazon Connect Manager. You will be responsible for managing and optimizing the Amazon Connect platform, ensuring that customer service operations are running smoothly and efficiently. You will also be responsible for developing and implementing strategies to improve customer experience and satisfaction. If you are a self-starter with a passion for customer service and technology, this could be the perfect job for you!

Overview Amazon Connect Manager is a customer service platform that enables organizations to provide customer service and support through the Amazon Connect cloud-based contact center. The Amazon Connect Manager is responsible for managing the customer service operations and ensuring that customer service goals are met. Detailed Job Description The Amazon Connect Manager is responsible for managing the customer service operations and ensuring that customer service goals are met. This includes overseeing customer service staff, developing customer service policies and procedures, and ensuring customer service standards are met. The Amazon Connect Manager is also responsible for managing customer service operations, including customer service staffing, customer service training, customer service metrics, customer service reporting, and customer service analytics. Job Skills Required
• Excellent customer service and communication skills
• Knowledge of customer service operations and procedures
• Ability to manage customer service staff
• Ability to develop customer service policies and procedures
• Knowledge of customer service metrics and analytics
• Ability to analyze customer service data
• Knowledge of customer service software and systems
• Ability to develop customer service training programs
Job Qualifications
• Bachelor’s degree in business, customer service, or related field
• 5+ years of customer service experience
• Experience with customer service software and systems
• Experience with customer service metrics and analytics
• Experience managing customer service staff
Job Knowledge
• Knowledge of customer service operations and procedures
• Knowledge of customer service metrics and analytics
• Knowledge of customer service software and systems
Job Experience
• 5+ years of customer service experience
• Experience with customer service software and systems
• Experience with customer service metrics and analytics
• Experience managing customer service staff
Job Responsibilities
• Manage customer service operations and ensure customer service goals are met
• Develop customer service policies and procedures
• Ensure customer service standards are met
• Manage customer service staffing
• Develop customer service training programs
• Analyze customer service data
• Report on customer service metrics and analytics