Amazon Connect Manager Jobs in Colorado , Employment

Are you looking for an exciting opportunity to manage Amazon Connect? We are looking for an experienced and motivated individual to join our team as an Amazon Connect Manager. You will be responsible for managing and optimizing the Amazon Connect platform, ensuring that customer service operations are running smoothly and efficiently. You will also be responsible for developing and implementing strategies to improve customer experience and satisfaction. If you are a self-starter with a passion for customer service and technology, this could be the perfect job for you!

Overview Amazon Connect Manager is a customer service platform that enables organizations to provide customer service and support through the Amazon Connect cloud-based contact center. The Amazon Connect Manager is responsible for managing the customer service operations and ensuring that customer service goals are met. Detailed Job Description The Amazon Connect Manager is responsible for managing the customer service operations and ensuring that customer service goals are met. This includes overseeing customer service staff, developing customer service policies and procedures, and ensuring customer service standards are met. The Amazon Connect Manager is also responsible for managing customer service operations, including customer service staffing, customer service training, customer service metrics, customer service reporting, and customer service analytics. Job Skills Required

• Excellent customer service and communication skills

• Knowledge of customer service operations and procedures

• Ability to manage customer service staff

• Ability to develop customer service policies and procedures

• Knowledge of customer service metrics and analytics

• Ability to analyze customer service data

• Knowledge of customer service software and systems

• Ability to develop customer service training programs

Job Qualifications

• Bachelor’s degree in business, customer service, or related field

• 5+ years of customer service experience

• Experience with customer service software and systems

• Experience with customer service metrics and analytics

• Experience managing customer service staff

Job Knowledge

• Knowledge of customer service operations and procedures

• Knowledge of customer service metrics and analytics

• Knowledge of customer service software and systems

Job Experience

• 5+ years of customer service experience

• Experience with customer service software and systems

• Experience with customer service metrics and analytics

• Experience managing customer service staff

Job Responsibilities

• Manage customer service operations and ensure customer service goals are met

• Develop customer service policies and procedures

• Ensure customer service standards are met

• Manage customer service staffing

• Develop customer service training programs

• Analyze customer service data

• Report on customer service metrics and analytics

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