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Airport Customer Service Supervisor Jobs in South Carolina

Customer Service Supervisor - Lexington
By müv, Inc. At Lexington, SC, United States
Perform other duties as directed by management
Strong scheduling skills or experience
Communicate well with management team and create a positive, team-oriented work environment
Monitor check-ins to identify delinquent accounts and notify the General Manager in the event of a delinquency
Must be willing to take charge and manage people with a great attitude
Minimum of six months related experience

Are you looking for an exciting and rewarding career in customer service? We have an opening for an Airport Customer Service Supervisor at our busy airport! As the Supervisor, you will be responsible for managing a team of customer service agents, ensuring that all customer inquiries are handled efficiently and professionally. You will also be responsible for developing and implementing customer service policies and procedures, as well as training and coaching your team. If you have excellent communication and problem-solving skills, and a passion for customer service, this could be the perfect job for you!

Overview The Airport Customer Service Supervisor is responsible for providing excellent customer service to passengers and other airport personnel. They are in charge of supervising customer service staff, ensuring that all customer service needs are met, and resolving customer service issues. Detailed Job Description The Airport Customer Service Supervisor is responsible for overseeing the customer service staff at the airport. This includes ensuring that customer service staff are providing excellent customer service to all passengers and other airport personnel. The supervisor is also responsible for resolving customer service issues, such as complaints or disputes. The supervisor is also responsible for training and developing customer service staff, as well as ensuring that customer service standards are met. Job Skills Required
• Excellent customer service skills
• Ability to effectively manage and motivate staff
• Excellent communication and interpersonal skills
• Ability to handle customer complaints and disputes
• Knowledge of airport operations and procedures
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in business, hospitality, or a related field
• Previous customer service experience
• Previous supervisory experience
• Knowledge of airport operations and procedures
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of airport operations and procedures
• Knowledge of customer service software and systems
Job Experience
• Previous customer service experience
• Previous supervisory experience
• Experience in a fast-paced environment
Job Responsibilities
• Supervise customer service staff and ensure that customer service standards are met
• Train and develop customer service staff
• Resolve customer service issues, such as complaints or disputes
• Ensure that customer service needs are met
• Monitor customer service performance and provide feedback
• Maintain customer service records and reports