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Airport Customer Service Supervisor Jobs in Illinois

Customer Service Relationship Supervisor
By KO Business Solutions At Elk Grove Village, IL, United States
Efficiently manage customer requests and facilitate communication, both internally and externally, to ensure order throughput and customer satisfaction.
Ensure a high level of accountability and consistency in adhering to customer specific quality, processing, communication, and turnaround requirements.
Must be a detail-oriented, organized, self-starting, and hardworking individual with excellent communication and genuine interpersonal skills.
Must have critical thinking skills and the ability to develop solutions for complex situations.
Ability to learn processing turnaround requirements and be an advocate for order throughput.
Develop and maintain a comprehensive understanding of processing capabilities, as well as Quality System, general procedures, and applicable industry standard specifications.
Customer Service Supervisor Jobs
By DRF Trusted Property Solutions At Plainfield, IL, United States

Customer Service Supervisor needed for our fast-paced and expanding call center. DRF Installations, Inc. is a top provider of hot water solutions in ten states. We are looking for a Supervisor with ...

Manager, Airport Customer Care
By American Airlines At Chicago, IL, United States
Bachelor’s Degree in Business Management or relevant field or equivalent experience/training
This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.
Reviews staffing requirements and bid schedules for all employees
Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
Ensures all internal audit requirements are in compliance
Customer Service Supervisor Jobs
By Southwest Airlines At , Chicago, 60666, Il $32.32 an hour
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
Fully functioning, broad knowledge in:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
Potential for annual Profit-sharing contribution toward retirement - when Southwest profits, you profit***
Pay amount does not guarantee employment for any particular period of time.

Are you looking for an exciting and rewarding career in customer service? We have an opening for an Airport Customer Service Supervisor at our busy airport! As the Supervisor, you will be responsible for managing a team of customer service agents, ensuring that all customer inquiries are handled efficiently and professionally. You will also be responsible for developing and implementing customer service policies and procedures, as well as training and coaching your team. If you have excellent communication and problem-solving skills, and a passion for customer service, this could be the perfect job for you!

Overview The Airport Customer Service Supervisor is responsible for providing excellent customer service to passengers and other airport personnel. They are in charge of supervising customer service staff, ensuring that all customer service needs are met, and resolving customer service issues. Detailed Job Description The Airport Customer Service Supervisor is responsible for overseeing the customer service staff at the airport. This includes ensuring that customer service staff are providing excellent customer service to all passengers and other airport personnel. The supervisor is also responsible for resolving customer service issues, such as complaints or disputes. The supervisor is also responsible for training and developing customer service staff, as well as ensuring that customer service standards are met. Job Skills Required
• Excellent customer service skills
• Ability to effectively manage and motivate staff
• Excellent communication and interpersonal skills
• Ability to handle customer complaints and disputes
• Knowledge of airport operations and procedures
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in business, hospitality, or a related field
• Previous customer service experience
• Previous supervisory experience
• Knowledge of airport operations and procedures
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of airport operations and procedures
• Knowledge of customer service software and systems
Job Experience
• Previous customer service experience
• Previous supervisory experience
• Experience in a fast-paced environment
Job Responsibilities
• Supervise customer service staff and ensure that customer service standards are met
• Train and develop customer service staff
• Resolve customer service issues, such as complaints or disputes
• Ensure that customer service needs are met
• Monitor customer service performance and provide feedback
• Maintain customer service records and reports