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Airport Customer Service Supervisor Jobs in Arkansas

Customer Service Supervisor (Remote)
By Acentra Health At United States
Consults with management staff on complicated or complex unresolved issues or precedent setting decisions.
Proficient in call center technologies/customer service management systems.
Are you an experienced Customer Service Supervisor looking for a new challenge?
Associate degree preferred or equivalent experience.
Knowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook).
Four+ years of experience in a call center environment.
Customer Service Supervisor Jobs
By SageSure At United States
Keep management informed on issues and challenges
Proven experience as a call center supervisor or similar supervisory position
Experience in customer service is essential
Working knowledge of MS Office
Outstanding communication and negotiation ion skills
Excellent organizational and leadership skills
Customer Service And Appeals Supervisor
By MagnaCare At United States
Assist the Operations Manager with performance reports, QA review sessions and re-training initiatives.
Escalate workflow and processing issues for Customer Service and Appeals to Operations Manager.
Manages departmental call activity and ensures appropriate staffing levels and scheduling to meet department goals.
Conducts quality call monitoring review sessions with the Operations Manager to coach performance and identifies additional training needs.
Works with Operations Manager to identify call reduction efforts and executes strategies accordingly.
Support projects when directed by Operations Manager.

Are you looking for an exciting and rewarding career in customer service? We have an opening for an Airport Customer Service Supervisor at our busy airport! As the Supervisor, you will be responsible for managing a team of customer service agents, ensuring that all customer inquiries are handled efficiently and professionally. You will also be responsible for developing and implementing customer service policies and procedures, as well as training and coaching your team. If you have excellent communication and problem-solving skills, and a passion for customer service, this could be the perfect job for you!

Overview The Airport Customer Service Supervisor is responsible for providing excellent customer service to passengers and other airport personnel. They are in charge of supervising customer service staff, ensuring that all customer service needs are met, and resolving customer service issues. Detailed Job Description The Airport Customer Service Supervisor is responsible for overseeing the customer service staff at the airport. This includes ensuring that customer service staff are providing excellent customer service to all passengers and other airport personnel. The supervisor is also responsible for resolving customer service issues, such as complaints or disputes. The supervisor is also responsible for training and developing customer service staff, as well as ensuring that customer service standards are met. Job Skills Required
• Excellent customer service skills
• Ability to effectively manage and motivate staff
• Excellent communication and interpersonal skills
• Ability to handle customer complaints and disputes
• Knowledge of airport operations and procedures
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in business, hospitality, or a related field
• Previous customer service experience
• Previous supervisory experience
• Knowledge of airport operations and procedures
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of airport operations and procedures
• Knowledge of customer service software and systems
Job Experience
• Previous customer service experience
• Previous supervisory experience
• Experience in a fast-paced environment
Job Responsibilities
• Supervise customer service staff and ensure that customer service standards are met
• Train and develop customer service staff
• Resolve customer service issues, such as complaints or disputes
• Ensure that customer service needs are met
• Monitor customer service performance and provide feedback
• Maintain customer service records and reports