Advanced Technical Support Representative I Jobs in Illinois , Employment

Are you looking for an exciting opportunity to use your technical expertise to help customers? We are looking for an Advanced Technical Support Representative to join our team and provide top-notch customer service. You will be responsible for troubleshooting customer issues, providing technical advice, and helping customers find solutions to their problems. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview Advanced Technical Support Representative I is a customer service position that provides technical assistance to customers with complex technical issues. The position requires excellent customer service skills, technical knowledge, and the ability to troubleshoot and resolve customer issues. Detailed Job Description The Advanced Technical Support Representative I is responsible for providing technical assistance to customers with complex technical issues. This includes troubleshooting and resolving customer issues, providing technical advice and guidance, and providing customer service. The Advanced Technical Support Representative I must have excellent customer service skills, technical knowledge, and the ability to troubleshoot and resolve customer issues. Job Skills Required

• Excellent customer service skills

• Technical knowledge

• Troubleshooting and problem-solving skills

• Ability to work independently and as part of a team

• Ability to communicate effectively

• Ability to work in a fast-paced environment

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Previous technical support experience

• Knowledge of computer hardware and software

• Knowledge of networking and internet technologies

Job Knowledge

• Knowledge of computer hardware and software

• Knowledge of networking and internet technologies

• Knowledge of customer service principles and practices

• Knowledge of troubleshooting and problem-solving techniques

Job Experience

• Previous customer service experience

• Previous technical support experience

Job Responsibilities

• Provide technical assistance to customers with complex technical issues

• Troubleshoot and resolve customer issues

• Provide technical advice and guidance

• Provide customer service

• Monitor customer service performance

• Maintain customer service records