Administrative Support Advanced Jobs

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Are you interested in working for a global software company, with an amazing team? This is the role for you. 

What this role is: 

You will manage the selected Sales leader’s time, provide them with the information they might need and solve any issues you see coming before they happen. You are the point person to make sure the day goes smoothly.

 

What this role isn’t: 

This role isn’t about running to get coffee or dry cleaning. If something needs to be done, you’re the person who makes sure it gets taken care of. You might need to set up a meeting with teams in India, Australia, USA, and make sure the time works for everyone. That's not as easy as it might sound.

 

What you’ll bring to the table: 

To be successful in this role you will need to stay organized and keep calm under pressure. Working at a software company can be a lot of fun but we move fast and that means you need to move faster. You should be able to understand what tasks need to be finished and be able to shift quickly when plans change.

 

Some details about what you will do: 

• Track progress of issues and projects to final resolution
• Provide travel support including making global travel arrangements, preparing trip itineraries, gathering receipts and submitting for reimbursement, and/or maintaining records
• Light project/process management, including onboarding for team member, team activities, etc.
• Anticipate potential outcomes of actions or decisions, consult with the executive take appropriate action to ensure outcomes are consistent with objectives
• Collaborate with others across the Genesys to achieve goals (including department, division and individual goals) in support of the mission
• Research, obtain and analyse gathered information to resolve problems
• Plan, organize and prepare for complex meetings including communicating meeting details to members, arranging meeting venue and equipment/catering needs, compose and/or work with others to prepare agenda, ensure relevant materials are ready for meetings and/or review, providing day-of-event support, etc.
• Implement, interpret, and apply current administrative policies and procedures
• Work diplomatically with contributors to negotiate timely delivery of projects and appropriately escalate issues to ensure deadlines are met
• Act as a proactive trouble-shooter with responsibility for making correct and often rapid judgments about forwarding questions and requests to managers
• Provide high level support to the executive and manage complex, ever-changing calendars

Requirements: 

• Medical, Dental, and Vision Insurance
• You should be able to converse and get along with all levels of management.
• Ability to work both independently, with guidance and direction from manager, or as part of a team as the situation requires
• You should have 8+ years of corporate experience working as an Executive Assistant
• Telehealth coverage
• Exercises independent judgment when making decisions on matters of significance
• 401(k) matching program
• Highly organized and ability in managing multiple work assignments simultaneously
• Outstanding customer service skills
• Computer proficiency and advanced skills in the use of Microsoft Office Suite (MS Word, PowerPoint, and Excel), Google, Adobe Acrobat Professional and other applications
• Market competitive salary with an anticipated base compensation range of $81,900-170,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.
• Must have experience supporting C-level Executive
• You can be trusted with sensitive confidential information
• Work experience demonstrating the ability to exercise a high degree of discretion
• Adoption Assistance
• Fertility treatments
• Ability to prioritize, meet tight deadlines, and effectively handle changing priorities
• More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
• You need to be able to focus on the success of your team not just getting your checklist done
• Compensation and Benefits:
• Development and career growth opportunities
• Flexible work schedules and work from home opportunities
• Open Time Off

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$81,900.00 - $170,100.00

Benefits:

• Open Time Off in addition to 10 paid holidays
• Telehealth coverage
• 401(k) matching program
• Medical, Dental, and Vision Insurance.
• Adoption Assistance
• Fertility treatments
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.