Account Representative Lead Jobs
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Account Representative| Ra-Phoenix Jobs
By Ryerson
At Phoenix, AZ, United States
Are you looking for an exciting opportunity to lead a team of Account Representatives? We are looking for an experienced and motivated Account Representative Lead to join our team and help us reach our goals! If you have the drive and enthusiasm to lead a team to success, this is the job for you!
Overview Account Representative Lead is a customer service and sales position responsible for providing excellent customer service, managing customer accounts, and providing sales support. The Account Representative Lead will be the primary point of contact for customers and will be responsible for ensuring customer satisfaction and maintaining customer relationships. Detailed Job Description The Account Representative Lead will be responsible for providing excellent customer service, managing customer accounts, and providing sales support. The Account Representative Lead will be the primary point of contact for customers and will be responsible for ensuring customer satisfaction and maintaining customer relationships. The Account Representative Lead will be responsible for responding to customer inquiries, resolving customer complaints, and providing customer support. The Account Representative Lead will also be responsible for providing sales support, including preparing quotes, processing orders, and following up on sales leads. Job Skills Required• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multi-task and prioritize
• Ability to work independently and as part of a team
• Knowledge of sales and customer service principles
• Knowledge of Microsoft Office Suite
• Knowledge of customer relationship management (CRM) software
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 3+ years of customer service or sales experience
• Proven track record of success in customer service or sales
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of sales principles and practices
• Knowledge of customer relationship management (CRM) software
• Knowledge of Microsoft Office Suite
Job Experience
• 3+ years of customer service or sales experience
• Proven track record of success in customer service or sales
• Ability to work in a fast-paced environment
Job Responsibilities
• Respond to customer inquiries and provide customer support
• Resolve customer complaints in a timely and professional manner
• Manage customer accounts and maintain customer relationships
• Prepare quotes and process orders
• Follow up on sales leads and close sales
• Provide sales support and assistance to customers
• Maintain accurate records of customer interactions and transactions
• Monitor customer feedback and provide feedback to management
• Ensure customer satisfaction and provide excellent customer service
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