Workforce Optimization Data Analyst (Remote)

We are the world’s learning company with more than 21,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

We value diversity, equity, and inclusion. We value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm, and all team members are supported in reaching their full potential.

Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson’s commitment to a diverse and inclusive workforce please click here The Power of Difference at https://www.pearson.com/careers/diversity-and-inclusion.html

Pearson Virtual Schools provide high-quality, highly accountable online education solutions to schools, school districts, and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy and Pearson Online Academy. Recognized for its outstanding curriculum, high-quality teachers, and leadership, Pearson Virtual Schools is committed to expanding quality education through technology and helping students achieve both academic and personal success.

Purpose of the position

The Workforce Optimization Data Analyst role within Enrollment Solutions and Effectiveness directly supports the Enrollment & Customer Engagement function, located within Pearson Virtual Schools division, in which you will focus on producing and maintaining both ad-hoc analysis and the day-to-day reporting. This includes collaborating with internal partners to mine and analyze quantitative and qualitative workforce and operational data to generate reports and reveal insights that lead to great operational decisions.

No Immigration Sponsorship available for this role.

Core Tasks And Responsibilities

• Gathers operational data from various cross functional stakeholders to examine past business performance.
• Using tools and techniques to visualize data in easy-to-understand formats, such as diagrams and graphs
• Processing reports across multiple internal teams
• Provide documentation and write business requirements to assist with the automation of reporting and data tools for quality, enrollment, & customer engagement teams.
• Determine how critical data and KPIs are addressed in new systems or feature development and build analytics requirements into core systems to ensure comprehensive metrics are supported
• Assist with qualitative strategic projects by conducting independent research and collaborating with internal stakeholders
• Supports in exploring data within one to two files to determine trends and relationships between variables
• Organizing and transforming information into comprehensible structures
• Contributes to periodic audits of data within business systems/platforms
• Sends out reports to stakeholder group and answers basic questions pertaining to the report
• Works with Analytics organization to ensure data quality and accuracy
• Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.
• Communicating with stakeholders to understand data content and business requirements
• Creates basic to sophisticated ad hoc report requests: Uses insights from data exploration to prepare basic visualizations and PowerPoint reports for clients requesting the data
• Leveraging Excel to mine and analyze large datasets, draw valid inferences, and present findings to leaders across Enrollment Experience and Customer Engagement teams.
• Works with more senior staff to reach out to client to clarify asks, debrief with client to explain data insights, and confirm report
• Downloads required data and creates pre-defined reports as per defined schedule

Qualifications

• Experience with contact center ecosystems, such as Nice InContact, Amazon Connect, & Lifesize
• Experience with Tableau/Power BI/Alteryx
• Recommend solutions to improve performance based on analysis
• Bachelor's degree or equivalent in Statistics, Mathematics, Economics, Finance, & Quantitative Psychology, or Workforce Management
• Experience working within CRMs specifically SalesForce
• Experience working with Workforce Management Software, specifically Teleopti
• Ability and willingness to learn new technologies and methodologies.
• Experience with or willingness to learn qualitative analysis software (e.g., NVIVO)
• Must have expert knowledge in MS Office suite – specifically within Excel with Macros and advance formulas
• Strong oral, written and interpersonal communication skills, must be capable of telling a story that is based on complex data/information to others.
• 2+ years related experience in productivity & efficiency analysis
• Experience working with disparate data sets, data mining, data/text visualization tools, and creation of dashboards
• Experience with SQL, Python, and Java Script a plus
• Experience with or willingness to learn qualitative analysis software (e.g., NVIVO, MXQDA, etc.)
• Must have excellent organizational and time management skills
• Basic knowledge or interest about apps support procedures, concepts and other technical areas.
• Experience with Quality Assurance Platforms INVOCA for Sales, ObserveAi a plus
• Industry experience preferred: Healthcare, Finance, Education, Retail, and/or Call Center

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:

The minimum full-time salary range is between $70,000 - $80,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

What To Expect From Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TECHNOLOGY

Organization: Virtual Learning

Schedule: FULL_TIME

Req ID: 11186