Workers' Compensation Specialist - Remote

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Providing both satisfying and challenging work along with a highly professional and friendly work environment, First American has a strong commitment to its employees and customers. If you have individual initiative, and happily deliver incomparable service while exploring your own career possibilities, First American is the place for you. As a winner of the coveted Best Places to Work designation both regionally and nationally, we invite you to be a part of our team and experience for yourself what makes us exceptional.

Supporting more than 12,000 employees in a complex, multi-divisional business environment, and under general direction of the Director of Health & Productivity, the Leave of Absence Specialist role has responsibilities including but not limited to:

• Providing a high level of customer service to employees, timely conflict resolution, and sound judgment in triaging and escalating issues
• Demonstrating expertise in administering leaves of absence

• Coordinate leaves concurrent with disability and workers compensation benefits, engaging other stakeholders as appropriate including benefits and legal staff
• Participate in leave specific project initiatives as requested (i.e. leave training, communications enhancements, etc.); recommend policy and procedure changes
• Determine if employee is eligible for the leave, calculate duration of leave and monitor activity during leave to ensure employee does not exceed allowed time
• Superior knowledge of the FMLA, ADA, Workers Compensation, and other local, state and federal leave laws as well as best practice for employee leave communication and process improvement
• Managing accommodations and paid and unpaid leave cases of varying types to include intermittent, maternity, military personal, and more, some of which are complex in nature

Skills/Knowledge

• Demonstrated effective communication skills with all levels of the organization to ensure all parties understand their responsibilities during an individual’s absence
• Proficiency with software including Microsoft office suite (Word, Excel, Outlook) and Workday or other HR system
• Works collaboratively within and across business units and demonstrates proves experience with conflict management and influencing skills
• Demonstrates good judgment by anticipating the consequences of actions and weighing multiple, sometimes conflicting priorities
• Ability to build credibility and trust with employees, HR and management

Education and Experience

• 2-3 years of HR experience preferred and 3 years experience in leave administration, preferably in a multi-state environment
• BA/BS in Human Resources, Business, Psychology, or other applicable field preferred
• PHR, SPHR, CEBS, or other HR certification preferred

Pay Range: $27.22 - $177.280 hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

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First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.