Wireless Network Operations Engineer

Seeking a Senior Wireless Network Engineer with a passion for technology, collaboration, and creative problem-solving. The Engineer will actively contribute a WiFi6 role out and will be involved in LAN refreshes, switch swaps and creating network dashboards, while working closely with Network Architects, Operations Engineers, and senior leadership to provide top-tier customer service to the business. 

Responsibilities 

Primary Accountabilities/Responsibilities: 

• Utilize company resources to improve processes and procedures for team 
• Perform written Root Cause Analysis documents for network outages and incidents when required 
• Attend meetings, events, and other networking opportunities 
• Ability to perform complex migrations/upgrades and deploy new technologies/features as the network environment evolves 
• Provide daily support of LAN, WAN, Wireless and Network Trading Infrastructures. This includes monitoring, administering, and troubleshooting to maximize network availability 
• Ability to resolve incidents, problems, and change requests in accordance with service-level agreements (SLA's) within approved maintenance windows 
• Experience with fundamentals in disaster recovery, change management, logging and alerting, and incident response 
• Update internal systems with the most current data and/or information as required/needed 
• Experience with developing professional diagrams and illustrations of network infrastructure 
• Assist with preparing information and research materials for review 
• This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed 
• Research industry trends and becomes familiar with the laws and regulations of the firm 
• Monitors network performance to ensure capacity planning is performed and is proactive in assessing and recommending improvement. 
• Complete project tasks/milestones and BAU work as a member of the Network Operations team 
• Strong analytical network troubleshooting skills and proficiency with packet capture tools 
• Ensure operational documentation is completed and shared among entire Network Systems group 

Qualifications 

• 5 + years' experience building/managing relationships with senior technical customers 
• 5 + years' experience supporting F5 Load Balancers 
• 5 + years' experience supporting Cisco ASA/Palo Alto Firewalls 
• Solid organizational skills, strong work ethic and attention to detail 
• 8 + years' experience providing Network Engineering support 
• Extensive experience with the following technologies BGP, EIGRP, OSPF, MPLS, VRF, QoS, PBR, VSS, HSRP, STP, and WAN Optimization technologies 
• 3 + years' experience supporting Cloud-based network infrastructure (Azure/AWS) 
• Experience configuring and maintaining Cisco ISE in an enterprise environment 
• Experience with automation tools, Python, Ansible, etc. 
• Excellent analytical and problem-solving skills 
• Strong verbal and written communication 
• Operational experience with SD-WAN solutions a plus 
• Experience managing a WiFi6 rollout 
• 3 + years' experience supporting multicast (IGMP, PIM, RP) 
• 4-year degree in Computer Science, Information Technology, or Management Information Systems or relevant experience/certifications 
• Experience supporting Arista and Cisco switching (Catalyst/Nexus) 
• Ability to work in a fast-paced, demanding, team-oriented environment 
• Operational experience with Cisco Meraki (Wireless) a plus