Windows & Mac System Administrator - Research Support

Division of Information Technology

The Division of IT Research Support Solutions “X Team” at the University of Missouri builds, installs, & manages hardware, software, scientific applications, & security solutions for research computing needs across the campus. Researchers at the University are involved in diverse fields of study & research, requiring innovative & committed technologists with a variety of skillsets. We are not just hiring into a position; we’re creating an advanced team of experts who are enthusiastic about discovery & being a part of making greater discovery possible.
The ITRSS Windows & Mac System Administrator will be a part of the team that builds, installs, & manages the hardware, software, scientific applications, & security for research computing devices across campus.
This position includes the following, but not limited to, responsibilities:
34% Install, configure, & maintain Windows, & Mac systems in a scientific environment for university researchers.
20% Evaluate, install, upgrade & maintain scientific software in a scientific environment for university researchers.
10% Secure & monitor systems & consult with researchers, staff & students on securing applications & systems.
15% Serve as a technical consultant for sponsored research projects that require research computing services.
10% Troubleshoot hardware/software problems & system failures.
5% Creation of documentation & training for peers, faculty, staff & students in the use of specialized computing, instrumentation, & associated scientific software.
5% Investigating new technologies of importance to research computing & researchers.
1% Performs other job-related duties as assigned.
This position is on-site in Columbia, MO, & has the potential for occasional travel to other campuses.

$50,367 - $85,000 Commensurate with experience

Monday – Friday 8am - 5pm
Evening, weekend, & call-in work may be required to meet deadlines & correct system failures.

• A Bachelor's Degree or equivalent combination of education & relevant experience is required.
• Staying current with emerging IT trends related to research computing & research support is expected.
• Ability to advise & directly supervise student workers as an integral part of the team.
• Experience installing, configuring, & maintaining Windows & Mac systems in an Academic, or Enterprise environment.
• Providing excellent technical support to both internal & external constituents is required.
• Experience as a member of a highly technical & customer-service driven team.
• Experience securing & monitoring Windows & Mac systems as well as consulting with end-users on properly securing applications & following proper security protocols.
• Experience troubleshooting hardware/software problems & system failures in an Academic, or Enterprise environment.
• Ability to determine & initiate appropriate & immediate actions needed to restore normal services with minimal down time. Document occurrence & actions taken. Assess operating procedures followed in resolving issues for effectiveness; may recommend modifications to standard procedures found to be inadequate, unclear, or ineffective.
• Experience with analysis, documentation, installation, testing, & evaluation of new or modified versions of campus deployed solution's hardware, operating systems, databases, & application-layer.
• Ability to properly document & share knowledge/training with other staff members & forge close working relationships with IT & scientific research groups across campus.

Experience with Database management capabilities is a plus.
Experience with Application development is a plus.
Experience with networking & security/compliance is a plus.
Any experience with instrumentation, interfacing, or special technologies like DICOM, HL7, XML, API's, data transformation is a plus.
Experience in an academic research or computing setting is highly desirable.

Check out THIS VIDEO (https://www.youtube.com/watch?v=Tmm5qaREFDQ) to learn more about the Research Support Solutions team.
Learn more about the X-Team by watching THIS VIDEO (https://www.youtube.com/watch?v=EccfRDQsaqw)

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Columbia, Mo., is known as an ideal college town, combining small-town comforts, community spirit and low cost of living with big-city culture, activities and resources. Home to nationally renowned public schools and other colleges and educational centers, Columbia is packed with restaurants and entertainment venues and hosts more than a dozen annual cultural festivals.

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Values Commitment
We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-882-7976.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

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