System Administrator - Windows/Vmware

Job Snapshot

Summary

Supports clients’ server and network environments as member of Logicalis’ 24x7x365 operations team, headquartered in West Chester, OH. Responsible for incident and change management support of devices and resources monitored by Logicalis Managed Services including Windows, Unix, Linux servers, System i devices, network devices and applications as well as other supported configuration items for internal and client systems.

Essential Duties and Responsibilities

• Responds and solves client issues utilizing technology tools, procedures, and training.
• Performs break/fix troubleshooting, server/software updates and feature enhancements to Windows, Linux and Unix servers, Cisco networking devices and general IT infrastructure.
• Utilizes Service Now ticketing system for detailed documentation of incident troubleshooting, planning and implementing change records and outlining root cause analysis details for problem records.
• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
• Communicates frequently with clients, hardware/software vendors and Service Delivery Managers during incident resolution.
• Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each client when working to resolve client requests or outages.
• Supports and conducts self in a manner consistent with client service expectations.
• Maintains current knowledge of core service offerings and Service Level Agreements (SLAs). Understands all Logicalis service offerings to better support client as well as expanding any service offering to current clients.
• Creates and maintains technical and process documentation for troubleshooting purposes.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications

Equivalent combination accepted.

Education

• High School Diploma

Experience

• Veritas NetBackup, Veeam
• Window Server administration: Exchange, Active Directory, Server 2008, Server 2016, & Group Policy
• Network technologies: Cisco, switch/route, ASA, IPT, UCCX
• IBM Technologies - AIX or Series i
• Public Cloud: AWS or Azure
• Any type of clustering: Citrix VDI, VMware Hypervisor, Symantec Enterprise AV solutions
• 2 years of experience in multiple technologies, including any of the following:
• Experience working in ITIL-based incident tracking system (Service-Now).
• Linux Red Hat Server administration
• Understanding of network and server monitoring tools and technologies.
• 0365 Administration

Computer Skills

• Proficient use of all Microsoft Office applications.

Certificates, Licenses, Registrations - One of the following certifications

• CompTIA A+ / CompTIA Network+
• Red Hat Certified System Administrator (RHCSA)
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified IT Professional (MCITP)
• Linux Certified Administrator (LCA)
• Microsoft Certified Professional (MCP)

Other Skills and Abilities

• Ability to accommodate requests from multiple customers and Logicalis Account Executives and respond in timely fashion.
• Detail-oriented with ability to multitask and prioritize to meet critical SLA deadlines.
• Outstanding verbal, written, and technical/business communication skills.
• Ability to execute tasks, projects, and troubleshooting with minimal supervision and with sense of urgency.
• Excellent customer service and interaction skills.

Physical Demands

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.