Wellness Coordinator-Full Time Newport Beach

Description

The Wellness Coordinator is responsible for assisting the clinic team on providing care to our customers in a fast-paced environment. The Wellness Coordinator will assist the Nurse with all duties while enhancing the customer experience at Hydration Room.

This position will be a full time, non-exempt position that reports to the Operations Team Supervisor at the Hydration Room. Candidate must be available to work 5 days a week including one weekend shift a week. Clinic locations in Newport Beach, and Huntington Beach.

Benefits: After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Short-Term and Long-Term Disability Income
• Plus Tips (hourly average of $2-$5)
• Paid Time Off
• Medical, Dental, and Vision Coverage
• Free Monthly Employee Perks of IV's and Injections
• 401k Retirement Plan
• Employee Assistance Program
• Term Life and AD&D Insurance

Duties/Responsibilities

• Responsible for logging in to tip system to ensure all staff is accurately clocked in-n-out for each shift.
• Performs other related duties as required or assigned by the supervisor.
• Maintains a safe, secure, and clean environment for customers by following protocols for cleanliness in the clinic.
• New Pt call backs. If question they will get nurse or have nurse call back pt. Chart call back done
• Perform other duties as may be assigned by the clinic team, RN, or physician.
• Perform basic administrative, clerical, and technical supportive services to coordinate patient care.
• Keeps the clinic in compliance with Hydration Room inspections before and after each shift.
• Stocking IV cart and the hard stock in nurse room. Notify nurse of any shortages in supplies.
• Assist customers with point-of-sale system at the beginning and end of services, which includes overseeing cash shift procedures.
• Works with RN to maintain clinic and nursing supplies inventory by checking stock to determine inventory level; anticipating needed supplies; verifying receipt of supplies.
• Retrieve phone messages, return phone calls, and chart documentation in a timely manner as needed.
• Acts as a liaison between management and clinic staff to ensure updates on promotions, current protocols are implemented correctly.

Requirements

Required Skills/Abilities:

• Active listening and strong communication
• Expert in customer interaction and retention
• Self-confidence
• Ability to quickly comprehend and take direction from Registered Nurse
• Excellent organizational skills and attention to detail.
• Solid understanding of current medical practices and principles

Education And Experience

• Previous Customer Service experience preferred.
• High school diploma or equivalent required.
• Prior Medical Assistant experience preferred.
• Medical Assistant Certification preferred but not required.

Physical Requirements

• Must be able to traverse the entire facility.
• Prolonged periods of standing.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

PI224048895