Customer Sales & Service Representative I - Starting 5/22

$1,000 Sign on Bonus to join a great team!

Mediacom is one of the largest cable companies in the nation operating in 22 states with over 4000 employees. As Mediacom continues to grow, so do the career opportunities within! Be part of the excitement and join one of the most stable and dynamic technology companies in the market today. This culture of advancement, success, outstanding benefits, and career advancement opportunities give you The Power to Succeed!

The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office. We offer stability, career growth and excellent benefits including:

• Full-time with Medical, Dental, Vision!
• Paid vacation, paid holidays and paid flex PTO!
• Company provided equipment!
• Pay increases through self-guided study
• Generous employee discount on services!
• Shift differential pay increase for evening shifts!
• Paid on the job training and opportunity to promote!
• $1000 Sign-On Bonus!
• Bi-weekly performance bonus opportunity!
• Monthly commission potential!
• 401K with company match of 50% on first 6% of contributions!
• Tuition reimbursement!

General Responsibilities:
Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.

Specific Responsibilities:

• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
• Assess customer needs and interests in order to present Mediacom products and services.
• Exceed or maintain minimum sales ,quality and productivity standards.
• Receive and process customer payments.
• Demonstrate courtesy and patience in customer relations.
• Troubleshoot basic service issues and schedule on site service calls when necessary.
• Interact with customers by telephone, as well as e-mail, mail and fax.
• Answer customer inquiries and solve problems regarding billing, services, and products.

Preferred Skills/Experience:

• Ability to work evenings, weekends and holidays.
• Ability to sit for extended periods of time.
• Entry level; 1-2 years prior work experience in customer facing or technical role preferred.
• Data entry and computer experience.
• Ability to work overtime when needed.
• High school diploma required, Associates/Bachelors Degree preferred.
• Effective communication skills.

Alng with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. For immediate consideration, please submit your resume on Company Website Link above.

Mediacom Communications Corporation

The Power to Succeed

Mediacom is an EOE m/f/d/vA

Keywords: Customer Service, Call Center

#LI-Hybrid

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Vision insurance
• Flexible schedule
• Health insurance
• Work from home
• On-the-job training
• Paid time off
• Dental insurance

Experience level:

• Under 1 year

Shift:

• Day shift
• Morning shift
• Evening shift
• Overnight shift

Weekly day range:

• Weekend availability
• Monday to Friday

Work setting:

• Temporarily remote
• Call center
• Hybrid remote

Ability to commute/relocate:

• West Des Moines, IA 50266: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in West Des Moines, IA 50266