Virtual Banker Jobs

The Virtual Member Representatives (VMR) responsibilities include engaging with customers through a variety of support channels, which may include incoming Interactive Teller Technology (ITM) sessions, transactions, email, and/or online web or video chat. Other responsibilities related to virtual channels may apply. The VMR is responsible for providing customer transaction services using video banking software, and represent Advancial well by presenting a positive, professional image, and meeting or exceeding customer expectations. The VMR will handle member's daily credit union needs, provide account information, assess product or service needs, which include, but not limited to processing new account applications, and loan applications. Additionally, the VMR will respond to account and loan questions. Loan applications will have to be prepared and ready for review by a credit analyst. The VMR must have strong familiarity with computer software and programs, which includes, but not limited to chat, video banking, email software/programs, and other systems related to virtual services.

ESSENTIAL DUTIES AND RESPONSIBILITES include the following. Other duties may be assigned.

Associates Degree (A.A.) or equivalent from two–year College or technical school; and one year of relevant experience or equivalent combination of education and experience. A minimum of one year of working in a call center environment; a minimum of one year of banking experience (preferred).

Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters
Advancial Federal Credit Union participates in the Electronic Employment Verification process. Please click here for more information.
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Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. We are an established and proactive full-service financial institution providing personal, convenient and advanced financial services to individuals and select group partners. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.

At Advancial, we always strive to provide the best service and products to our members because we love what we do. We work together to build a culture that promotes a positive employee experience. We’ve been named a Best Company to Work for in Texas for nine consecutive years and a Best and Brightest Company to Work For nationally and locally because we’re serious about building fulfilling careers and not just day jobs.

We invite you to learn more about this position and what Advancial has to offer by completing our online application.