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Company | First National Bank Texas |
Address | South Padre Island, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Banking |
Expires | 2023-08-14 |
Posted at | 10 months ago |
- Perform other tasks requested by supervisors as they relate to the bank and its functions
- Consistently meets critical deadlines and other performance targets or requirements
- Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task
- Must be available to work all weekdays and holidays, within Bank operating hours
- Must display ability to toggle between multiple applications while assisting customers in the various channels
- Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels
- Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures
- Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency
- Cross-sell bank services and products
- Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority.
- Establish and maintain solid working relationships with all levels, departments, and locations within FCBI
- Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact
- Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures
- Ability to lift up to 25 pounds
- Constantly operate a computer and other office machinery
- Must be able to remain in a sitting stationary position for extended periods of time
- Demonstrate good judgment, analytical and problem solving skills when making decisions
- 6-12 months of banking or call center experience (preferably in a customer service capacity)
- Regular and punctual attendance is a must
- Ability to type 30-45 wpm
- High School Diploma or equivalent required
- Proven professional writing ability
- Excellent oral, written, phone etiquette and interpersonal communication skills
- Flexible, open-minded and solution-oriented with the ability to adapt to a fast-paced and changing environment
- Must be authorized to work in the United States
- Working knowledge of Microsoft Office including Excel and Word
- Must be able to get along with co-workers and work effectively in a team environment
- Superior customer service (internal and external) with a compassionate customer service mindset
- Must successfully pass background investigation according to company policy
- Detail oriented and ability to multi-task and manage multiple projects and difficult situations or individuals, all simultaneously while consistently meeting deadlines
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