Vice-President And Head Of, People Strategy And Operations

Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

The Role

TrueML is seeking an experienced, mission-driven VP, People Strategy and Operations with demonstrated success in helping take a company through a high ­growth phase with ever-increasing complexity. As the leader of the People Strategy and Operations team and a business partner to the President, Steve Carlson, the VP, People Strategy and Operations will play a critical role leading executives and the broader leadership team in bringing TrueML’s mission and vision to life through the design, communication, and execution of our people strategies and programming (performance management, compensation philosophies, etc.) He/she will be a key member of the senior leadership team, crafting and deploying effective employee engagement and retention strategies across our matrixed hybrid work environment to ensure an extraordinary employee experience.

The VP and Head of, People and Operations will manage our dynamic People team, including the People Operations, HR Business Partner, L&D and Talent Acquisition functions. The candidate must possess experience overseeing the scalability of people operations to ensure that proper people policies, processes, tools, and systems are in place that solve current problems and prepare the company for future growth within a highly regulated environment.

Our VP, People and Operations will be a seasoned leader, ready to tell the story of a strong mission-driven organization that is tackling an untapped area of fintech, all while serving the greater social good.

Qualifications

• Demonstrated understanding of business goals and ability to inspire and harness our most important asset (people) to achieve them. Make people development core to how we enable performance and business success through iterating and evolving our L&D programs to better uplevel our talent and enable career growth and advancement
• Ability to effectively engage with, and deliver results within, a diverse employee base that includes a remote-work based population of “tech” employees (product, engineering) and in-office call center teams
• Strong knowledge of employment laws, regulations, and compliance requirements related to both fintech and collections/financial services operations
• Experience designing and leading DEI initiatives with proven results for hiring, development, engagement, and retention
• Dynamic people leader with experience guiding geographically-dispersed, high-growth companies through the complexities of rapid scaling
• 12+ years experience growing and managing multiple functions within the People organization (compensation, benefits, L&D, Talent Acquisition, onboarding, engagement, etc.)

A successful candidate will showcase the following

• You are a strategic, innovative thinker who champions a direct-feedback culture - you ask challenging and difficult questions, push the current thinking, and drive change
• Your EQ matches your IQ and you realize soft skills are as critical as hard skills in leading a dynamic team
• You are a dynamic leader who is energized by leading a fast-paced mission-driven growth organization through its various chapters of scale
• You are creative, agile, and adept, and have a track record of building trust and credible relationships across all levels of an organization and throughout highly-matrixed, culturally unique business groups
• You believe deeply that unlocking high-performing talent and emerging leaders is the key to long term success and scale
• You are passionate about People and are constantly learning from the outside to help inform your approach to your craft
• You embody a high output, low ego, hands-on approach to guide program design and strategic decision-making

Benefits, Perks, and Culture

• Family-friendly maternity and paternity leave
• PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide
• Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
• Flexible Spending Account & Limited FSA
• Medical/dental/vision insurance
• Wellness Coach for you and 5 family members. Wellness Coach gives all TrueML employees access to 3000+ on-demand sessions about meditations, fitness, nutrition, and more!
• Unlimited PTO
• 401k through Charles Schwab with employer contribution matches
• Everything you need to work remotely
• Paid time off to do volunteer work in your community
• Short + long term disability, company paid life insurance

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

Our Dedication to Diversity & Inclusion

TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Salary Disclosure: This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.