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Veterinary Operations Manager Jobs

Company

Innovetive Petcare
Address , Doral, Fl
Employment type FULL_TIME
Salary
Expires 2023-06-09
Posted at 1 year ago
Job Description

Description


The Operations Manager (OM) is a leader and an integral member of the veterinary practice management team. The OM partners with the Medical Director & Hospital Director to ensure a profitable operation by growing revenue and managing costs while creating a practice culture based on high-quality patient care and exceptional customer service. The OM reports to ROM. Responsibilities include managing, planning, coordinating the practice's overall operations, and cultivating a supportive and collaborative team environment.


Key Responsibilities

  • Provides management and supervision to support staff when on shift
  • Maintain website, social media and local advertising
  • Oversees business operations of the hospital including equipment, repairs, supplies, records, telephone and computer systems
  • Responds appropriately to negative online reviews.
  • Develops, implements and maintains procedures manual for hospital
  • Supports Inventory Managers liaison with drug and sales representatives
  • Audits monthly invoices from 3rd party vendors prior to submitting to AP
  • Oversees Inventory manager, Admin Manager, and Technician Director
  • Supports Admin Manager in organizing conferences and staff events/meetings
  • Building Expansion Project Management
  • Drives client visits through strategic client communication and local marketing efforts
  • Manages all social media, FB, IG, website


Skills, Knowledge and Expertise

  • Supervisory and leadership experience.
  • Bachelor's degree in business or related degree is preferred.
  • Experience in a practice setting in positions of increased responsibility is a plus.
  • 3-5 years of experience in a manager role, including customer service experience.
  • Intermediate computer skills i.e. Microsoft Office suite and ability to become proficient in Practice Management Software.

Personal Attributes
  • Entrepreneurial.
  • Models a professional and courteous manner with staff and clients.
  • Strong leadership with high level of emotional intelligence.
  • Possesses positive interpersonal skills with staff and clients, and works well in a team environment.
  • Delegates tasks and achieves results with practice team members.
  • Communicates effectively, both verbally and in writing.
  • Manages time and tasks appropriately and remains flexible with assigned duties.
  • Makes decisions confidently and effectively.

Benefits

  • PTO (Paid time off)
  • Company-match 401K
  • Training and career development
  • Generous benefits package including medical, dental, vision, and life insurance

About Doral Centre Animal Hospital

Doral Centre Animal Hospital is a hybrid GP/ER practice that has proudly served the Doral, FL community since 1997, providing comprehensive medical, surgical, and dental services, as well as in-depth diagnostic testing and treatments. We are not your average animal hospital, but a fully-staffed and fully-equipped emergency animal hospital offering 24-hour urgent care services, seven days a week.
We utilize state-of-the-art technology to provide a wide range of exceptional in-house services, from a complete veterinary pharmacy to in-patient hospitalization. From our high-end diagnostics to exceptional veterinarian care, just some of our services include emergency pet care, wellness plans, dog and cat vaccinations, spay and neuters, endoscopy, dental x-rays, ultrasound, orthopedic surgery, laser therapy, Penn HIP certifications, travel health certificates, and so much more.
We provide our teams with the tools and training necessary to feel confident in the job they do. We value continuing your education and personal development. We take every step to give pets the best possible care and the first step is our wonderful staff.
Equal Opportunity Employer Policy
Doral Centre Animal Hospital is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.