Vehicle Service Contract Adjuster Ii

This is not your typical Service Writer role! We are looking for current and former Service Writers who want to take their careers to another level in a professional office environment. If you've always wanted to put your automotive knowledge to a more formal use, then this is definitely the role for you! We need sharp, talented individuals who are effective communicators to quickly identify and efficiently handle warranty related issues within our Vehicle Service Contract Department. This is a key role in our rapidly growing organization and can lead to rapid advancement for you.

This position provides support to agents, clients, and customers by adjudicating claims, providing claims status and resolving or escalating customer issues. The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizing available resources and meet schedule expectations informing management of any changes.

Job Responsibilities:

• Participates in all training as required to perform the duties of the role
• Handles claims related calls per work schedule performing within defined metrics
• Understand Exceptions based upon dealership, agent, or client as noted in system
• Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
• Notify Supervisor of any claims in which possible fraud is suspected
• Support other team members in assisting customers when situation requires involvement
• May have to order an inspection when claim is over a certain amount or possible fraud
• Takes initiative to resolve an issue rather than allow an issue to continue
• Master understanding of clients, agents, and contract terms and conditions
• Escalates “Hot Issues” to team lead, supervisor, or managers when unable to resolve satisfactorily
• Performs other related duties as required and/or assigned

Job Requirements:

• Must be authorized to work in the U.S
• Must be able to successfully pass a background check
• Strong interpersonal skills essential
• Good punctuation, spelling, mathematical, grammar and attention to detail
• Must have strong computer skills and the ability to troubleshoot and service policy issues
• Must be proficient in Windows and MS-Office Products
• Strong analytical and problem solving skills. Superior verbal/written skills and communications skills
• Ability to exercise sound judgment when interacting with customers
• Minimum of three years of experience within Automotive Service Industry required
• High School Diploma or equivalent

Preferences:

• Experience in customer service, insurance claims, or call/claims center environment
• Bilingual with the ability to read, write and speak BOTH English and French in a business setting
• College degree

Company Benefits:

• Paid Holidays and Vacation
• Paid Community Service Opportunities
• Tuition Reimbursement
• Employee Referral Program
• Flexible Spending Account
• 401(k) Plan with Company Match
• Wellness Programs
• Company-paid Life Insurance
• Company-paid Short-Term and Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Ongoing Training & Personal Development
• Medical, Dental, and Vision Insurance
• And More!

About Safe-Guard Products International:

Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.

Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.