General Adjuster Jobs

Individual contributor responsible for the overall management of highly complex property claims in the field. Recognized as a technical expert in the interpretation of complex or unusual policy coverages in area of expertise. Under general management direction, works within assigned limits of broad authority on assignments requiring a high degree of technical complexity and coordination. Has national scope of responsibility within specialty area.

• Makes recommendations on claims processes and resolution strategies to management.
• Works with attorneys, account representatives, agents, doctors insureds and subrogation/salvage unit regarding the handling and/or disposition of highly complex claims.
• Provides guidance and assistance to less experienced claims staff and other functional areas, and assists with CAT claims as needed.
• Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly. Effectively manages loss costs and claim expenses.
• Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
• Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner. Coordinates discovery and litigation strategy with staff counsel or panel attorneys.
• Handles highly complex commercial property claims, in the field, generally with loss exposure of $150K by conducting on-site inspections, managing investigations, including coverage issues, liability, compensability and damages.
• Negotiates highly complex settlement packages, and authorizes payment within scope of authority, settling claims in most cost effective manner and ensuring timely issuance of disbursements.
• Keeps current on state/territory regulations and issues, industry activity and trends. May participate in industry trade groups
• Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients.

• Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects.
• Ability to implement strategies with a proactive long-term view of business goals and objectives.
• Ability to adapt to change and value diverse opinions and ideas.
• Must be able to travel to visit loss sites and perform on-site inspections.
• Must have and maintain valid driver's license.
• Ability to deal with ambiguous situations and issues.
• Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
• Knowledge of Microsoft Office Suite and other business-related software.
• Ability to manage and prioritize multiple projects.
• Ability to fully comprehend complex claim facts and issues; and to further articulate analyses of claims in presentations to business partners and management as well as in internal reports.
• Advanced technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures.
• Creativity in resolving unique and challenging business problems.
• Ability to evaluate claims based on a cost benefit analysis.

• Bachelor's degree or equivalent experience. Professional designation preferred.
• Typically a minimum eight years claims experience.