Senior Property Adjuster (Field)

Military veterans and spouses are highly encouraged to apply.

What you'll do:

• Resolves and negotiates complex claims settlement and makes recommendations to management for settlement amounts outside of authority limits.
• May require limited travel to resolve claims and conduct in-person inspections.
• Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
• Serves as a resource for less experienced staff, providing informal coaching as appropriate.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate.
• Identifies and handles existing and emerging risks that stem from business activities and the job role.
• Follows written risk and compliance policies and procedures for business activities.
• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources.
• Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.
• Maintains accurate and current claim file documentation throughout the claims process for complex claims.
• Handle assigned claims' caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels.
• Recognizes and solves obstacles that occurs in the claims process without supervisory approval.
• Figures out coverage through analyzing information involving complex policy terms and contingencies.
• Proficient knowledge of estimating technology platforms to prepare claims estimates in order to manage complex property insurance claims.
• Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations.

What you have:

• Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed
• Proficient knowledge of Xactimate or similar estimating platform
• Advanced knowledge estimating losses of moderate complexity
• 2 years’ relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages
• Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire
• Proven negotiation, investigation, communication and conflict resolution skills
• High School Diploma or GED
• Proficient knowledge of property claims contracts and interpretation of case law
• Developing knowledge of residential construction

What sets you apart:

• Xactimate Level 1 and/or Level 2 certification
• US Military service or a Military spouse/domestic partner
• Prior experience adjusting property claims using virtual technologies
• Currently reside within or have the ability to self-relocate within Atlanta (Fulton or Dekalb County), GA area
• Currently hold an active Adjuster License
• Prior property field adjuster experience handling DWG, APS and ALE adjustments
• Bachelor’s degree
• Industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)
• Prior deployments in support of catastrophes

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.
• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $59,070.00 -$112,920.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.