Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Ai Social Media Apprentice
Recruited by The 30k Program™ 8 months ago Address United States
Social Media Engineer Jobs
Recruited by ATS Software 8 months ago Address United States
Social Media Executive Jobs
Recruited by iConsultera 8 months ago Address United States
Social Media Management - Bl Series Enthusiast Wanted For New Social Media Company
Recruited by DramaLlama 8 months ago Address United States
Social Media Agent Jobs
Recruited by Mart Marketer 8 months ago Address Washington DC-Baltimore Area, United States
Digital Marketers For New Tv Documentary
Recruited by Worldwide Publishers LLC USA 9 months ago Address United States
Marketers-Unleash Your Full Potential
Recruited by Flourish From Home 9 months ago Address United States
Social Media Developer Jobs
Recruited by digitalmarketingservices 9 months ago Address United States
Social Worker Jobs
Recruited by Social Work PRN 9 months ago Address Washington DC-Baltimore Area, United States
Hr/Social Media Apprentice
Recruited by The 30K Program 9 months ago Address United States
Try It On Ai Social Media Ambassador
Recruited by Try it on AI 9 months ago Address United States

Social Media Moderator Jobs

Company

EPITEC
Address United States
Employment type CONTRACTOR
Salary
Category Online Audio and Video Media,Motor Vehicle Manufacturing
Expires 2023-07-13
Posted at 10 months ago
Job Description

POSITION:

Social Media Moderator


JOB TYPE:

W2 On-going Contract / Potential for growth


LOCATION:

100% Remote

Client based in Warren, MI


INDUSTRY:

Automotive


JOB SUMMARY FOR SOCIAL MEDIA MODERATOR:


  • Responsible for customer assistance and marketing support service to customers on Automotive Forums, Twitter and Facebook pages as well as other social platforms


RESPONSIBILITIES FOR SOCIAL MEDIA MODERATOR:

  • Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach
  • Monitor Facebook, Twitter, Instagram and other social platforms and identify Customer Care items that will be assigned to the care team for engagement
  • Utilize correct tools to efficiently manage multiple concurrent activities
  • Understand the business pillars and goals between Social Care, Brand Engagement, Marketing, PR and Communication swim lanes throughout Facebook, Twitter, Instagram and other social platforms
  • Provide exceptional service to all internal and external customers
  • Monitor Facebook, Twitter, Instagram and other social platforms and identify opportunities for the brand to engage in conversation to increase brand awareness, engagement and retention
  • Monitor Facebook, Twitter, Instagram and other social platforms and identify Sales Assist or Lead Generation posts that will be assigned to the care team for engagement
  • Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required


REQUIRED EXPERIENCE FOR SOCIAL MEDIA MODERATOR:


  • Bachelor’s degree (English, marketing, business, journalism, communications or similar concentration preferred)
  • Computer navigation and typing proficiency
  • 1+ years’ experience in customer service related profession
  • Strong reading comprehension and written communication skills
  • High-level knowledge with social platforms
  • Ability to make decisions that benefit the customer and company goals during times of ambiguity
  • 1+ years experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level