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Training Specialist - Operations Enterprise
Company | Point32Health |
Address | Attleboro, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Insurance |
Expires | 2023-06-13 |
Posted at | 1 year ago |
Under moderate supervision, delivers technical training and soft-skills programs to entry-level and experienced staff. Prepares training content with scenarios and exercises geared to audience needs; creates an engaging training environment that promotes learning and successful knowledge transfer. Works closely with teammates and subject matter experts to create both training to troubleshoot issues and build their standing in the classroom. Seeks out opportunities to create cost-savings for the department, such as identifying self-sustaining training modules and content that create agnostics of the client department. Makes modifications and updates to training content is relevant to job tasks. Tracks and analyzes the effectiveness of training programs by reviewing job performance information. Handles program administration needs such as communications, scheduling, roster management, materials production, facilities coordination, etc. Must be willing to act as occasional liaison with external staffing vendors, particularly in the role of trainer for onsite and off-site trainees simultaneously.
- Administers written exams. Writes weekly and daily performance/attendance reports to evaluate the trainees’ performance.
- Holds planning meeting(s) with stakeholders, including directors, managers, and leaders of various client departments/vendors, when needed, to prepare for upcoming classes.
- Implements program improvements as needed. Provides regular refresher training for employees as needed. May deliver one-on-one training as needed. Shares best practices with the training team after each class. Continuously enhances technical instructional delivery and presentation skills. Deliver training to learners onsite and remote, including those who belong to a staffing vendor.
- Host meetings with supervisors to discuss new hires' performance and evaluation after class.
- Develop schedules for new hire classes.
- Employ creative solutions for complex problems. Implements and measures the effectiveness and impact of training using key metrics and post training evaluations with support from the supervisor or senior trainer.
- Collaborate with instructional designers, senior trainers, and subject matter experts to make revisions to existing course materials.
- Maintain appropriate instructor manuals, training materials, job aids, and other supporting training documentation using standardized tools and templates.
- Learn and delivers assigned standard new hire and experienced training classes for Commercial Products, Senior Products, and Public Plans.
- Conducts administrative duties. The Training Specialist attends all department meetings regularly.
- May provide additional coaching/mentoring to new hires after first transitioning to the job. Works with Staffing to schedule refresher training courses.
- Experience utilizing various current methods of delivery (eLearning, lecture, hands-on, remote)
- Ability to provide training using technical equipment
- High level of diplomacy to recognize politically sensitive issues
- Demonstrate strong training facilitation skills and apply adult learning principles
- Ability to work independently, particularly at off-site locations
- Excellent interpersonal skills to work with a diverse population
- Initiative, balanced judgment
- Excellent oral and written communication skills
- Must have strong interpersonal, organization, and analytical skills
- Must be capable of delivering complex technical training on unique systems in a logical and engaging manner
- Ability to deliver a class onsite and remotely, meeting the needs of both groups
- Ability to work with deadlines
- Keen attention to detail
- Ability to plan, coordinate, and prioritize own and other’s work to assure maximum efficiency
- Able to use Microsoft Office Suite and related software
- High degree of organization
- Must be able to prepare and present complex material in an organized and motivational manner, exercising patience and creativity
- Demonstrate strategic thinking when working with client department training requests
- Familiarity with distance learning principles
- Previous experience with being an advocate/champion for change management
- Create instructional materials such as user and facilitator guides on a variety of topics
- Must be able to exercise appropriate judgment as necessary and use and teach others to use the PC and Lab/Classroom equipment.
- Professional atmosphere working closely with others with the ability to work in a fast-paced office environment handling multiple demands.
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- Travel to various THP offices required, including travel outside the state, and potentially country. These trips could last the duration of a course (3-5 weeks). Valid US passport strongly suggested.
- Must be able to shift priorities quickly and adapt to a constantly changing environment; have the flexibility to alter the schedule to meet the needs 3 of the staff. It is required to be prepared to travel to deliver training to remote offices for extended periods.
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