Training & Km Specialist Jobs

No Relocation Assistance Offered
# 152655 - Kansas City, Kansas, United States

At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through groundbreaking innovation, outstanding nutrition, and the most promising people. If you’re interested in work that matters, motivated by passion for pets, we invite you to apply.

Founded more than 75 years ago with an unwavering dedication to pet nutrition, Hills’ mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in crafting nutrition that’s ahead so pets and pet parents can enjoy every day together.

As the US #1 Veterinarian Recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough innovations in pet health.

About the role:

This role is responsible for evaluating training needs of the service team, crafting, and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. This role is also to identify, collect, synthesize, coordinate, and manage interpersonal knowledge in support of business units across the enterprise. This role is also responsible for building and prioritizing the service teams assets in knowledge bases.

• Build outstanding knowledge and training materials for the service team. This includes the creation of virtual classroom and traditional classroom training, SOPs, and standard statements that maximize the experience for our customers and consumers.
• Accumulate, understand, and seek to understand knowledge about the service teams’ work.
• Work across the organization to evaluate efficiency of existing materials, guides, and resources with a continuous improvement mindset for bettering the experience for the customer and consumer.
• Collaborate with the service team and other Subject Matter Experts ( SMEs) to update SOPs and standard statements on a recurring schedule.
• Collaborate with function leadership and supporting service groups to coordinate onboarding and deliver training material.

Requirements:

• Bachelor’s degree in business, Adult Education, or related field required
• 3+ years training and/or knowledge management experience, including facilitation and design of instructor-led and eLearning content and crafting knowledge bases and documents

Preferred education and experience requirements

• 2+ years experience in a corporate/call center training environment

Expected Areas of Knowledge, Skills and Abilities

• Ability to translate business processes, procedures, policies, and product information into a clear and easy to understand format
• Ability to synthesize and explain technical subjects to a non-technical audience
• Professional certification in or strong familiarity with adult learning, current training and development practices, and learning technologies
• Expertise in the development, delivery, and evaluation of training initiatives to support ongoing improvements
• Experience in building and maintaining a knowledge base tool
• Ability to develop training and methodology programs
• Excellent written and verbal communication skills

Salary Range $58,400 - $76,650 USD
Pay is based on several non discriminatory factors including but not limited to experience, education, skills and office location. In addition to your salary, Colgate-Palmolive
offers a performance based bonus and competitive benefits package.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets! At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets.

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries. To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact [email protected] with the subject "Accommodation Request" should you require accommodation.