Trainer, Applications (226 Day) Jobs

Trainer, Applications (226 Day) -(RTP20230509-049)

Description

• Act as a liaison between departmental end-users, technical analysts, and developers to facilitate user adoption to newly implemented applications or functions.
• Work closely with subject matter experts, product owners and developers to implement new features or applications into the organization.
• Perform other tasks and duties as assigned.
• Identify and assess the training needs to develop a training curriculum and/or conduct formal instructor-led and/or virtual training sessions.
• Possess working technical knowledge of current systems software, protocols and standards.
• Assist other IT teams with end user troubleshooting and resolutions of data and application integrity issues.
• The Information Technology - Application Trainer is responsible for development of training materials and providing training sessions to support use of software applications and platforms by district end-users. In addition, this position assists other IT teams with end-user support and troubleshooting.
• Prepare and maintain end user training materials (training modules and video tutorials) and documentation to provide continuous support for end users.
• Provide technical support through training for district end-users, including internal teams within the IT division.
• Efficiently communicate technical problems with supervisor and/or internal personnel as needed.

Qualifications

• Ability to work effectively on multiple projects simultaneously, assigning priority to high level projects.
• Ability to provide effective virtual and in-person training for adult learners.
• Experience with software applications implementation and training.
• High School Diploma required; Bachelor's degree preferred.
• Excellent customer service and problem solving skills.
• Excellent verbal and written communication skills.
• ITIL certification preferred.
• 2+ years' directly related experience preferred.

Work Locations: Enterprise Applications 9400 N CENTRAL EXPRESSWAY SUITE 1000 Dallas 75231

Job: Applications Trainer

Full-time

Minimum Salary: 55,361.00

Median Salary: 67,529.00

Job Posting: May 12, 2023