Trade Analyst Jobs

This is a 12 month contract opportunity

Role Responsibilities:

• Prioritize work in accordance with policy and severity of service impact to minimize financial/ customer impacts.
• Troubleshoot/ resolve most problems independently as per Letter of Authority/ authority levels following established guidelines and procedures. Maintain appropriate audit trails.
• Provide advice in the completion of processes within established guidelines and procedures.
• Provide advice to internal business partners and peers to support the completion of a process or activity within established procedures.
• May resolve escalated work or issues from more junior staff, where applicable.
• Resolve discrepancies/ exceptions that frequently deal with non-routine situations, requiring further analysis.
• Enable productive relationships within the line of business (LOB) and other functions through responsiveness and support. Proactively work with others (i.e., on own team, shared service centre, other operational areas, or with the internal business partner and/or external customer) to ensure delivery of timely, quality and efficient fulfillment activities.
• Provide on-the-job assistance and training to others, as requested.
• Align individual performance goals to team and organizational goals.
• Monitor service delivery performance, production processes and quality, providing reports to the manager for the purpose of optimizing operational effectiveness.
• Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
• Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.
• Provide input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/ services or processes.
• Investigate and may resolve or make recommendations to more senior team members on more complex, non-routine issues relating to internal business partner and/or external customer inquiries or requests, business process efficiency and quality control within existing procedures.
• Escalate all unresolved processing problems to the appropriate level, as per guidelines, including system, software and hardware failures.

Must Have Skills:

• Great Team player
• Banking experience/FI experience
• Experience with VLOOKUP’s
• Experience working with BPS/ADP, GEMS, IMatch, Global FrameWork, DTC/OCC/Arrow/CDS portals
• Knowledgeable in Microsoft Office especially Excel
• Excellent Communication skills (written and verbal)
• 4 year University Degree