Test Publishing Quality Assurance

About Pearson VUE:

At Pearson VUE, we believe the capacity for growth lies in all of us—the potential to learn, to stretch, to constantly better ourselves. And that when we grow, we not only enrich ourselves, but we make a direct and indelible impact on our professions, communities, and the lives of those around us.

Through our worldwide network of test centers and partnerships within virtually every industry, we deliver high-stakes exams empowering professions to certify and license individuals who safeguard and advance their communities across the globe. We help prepare testing candidates with courseware, scenario-based labs, practice tests and more. And we continually develop leading testing technologies that drive progress through essential credentials in virtually every industry—from dermatology to driving, real estate to risk management, and everything in between. For more information, visit www.pearsonvue.com.

About the Position:

The Test Publishing Quality Assurance Coordinator is responsible to provide professional quality assurance services effectively and efficiently by conducting quality assurance and verification to client exam files, identifying and communicating defects, and making an effort for a continual improvement of the QA process.

Working closely with the Test Publishers and Pearson VUE’s clients, the Quality Assurance Coordinator performs various tasks to maintain a high standard of quality assurance service for all Pearson VUE clients’ exams and software releases.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado and New York City laws, the pay range for this position is as follows:

Minimum full-time salary range is $20.80.

This position is not bonus eligible, and information on benefits offered is here.

PRIMARY RESPONSIBILITIES

• Troubleshoot system hardware or software problems
• Update and edit test cases, test checklists and test scenarios
• Document systems and processes
• Document and escalate deviations in client exams.
• Support the Testing Services Lab area and equipment
• Review client exams for consistency with source files.
• Install and support Pearson VUE’s client software
• Other duties as assigned
• Run a full end-to-end quality check of an exam with Pearson VUE’s proprietary software (test driver, delivery manager, and registration manager)
• Analyze and make recommendations to improve exam publishing and QA processes
• Understand impact of errors on the team and the business
• Work with the test publishers to provide a high standard of quality for all exam and software releases.

WORK ENVIRONMENT AND CONDITIONS

• Physical requirements: Ability to lift and move PC equipment

Qualifications:

• Proficiency in Microsoft Word, Microsoft Excel required
• 2+ years professional office work experience required
• Bachelor’s degree preferred
• Education and Experience:
• Working experience in Windows OS required

Skills, Knowledge and Abilities:

• Must be honest and maintain high-level ethical behavior
• Multi-tasks and cross functional cooperating skills required
• Ability to maintain data confidentiality and security
• Effective problem-solving skills
• Flexibility related to workflow and changing priorities required.
• Great attention to detail
• Excellent customer service and skills
• Time management skills
• Good at learning new industry, company, product or technical knowledge
• Experience in areas of forecasting and prioritizing assigned tasks strongly preferred.
• Strong organizational skills
• Good at team working
• Ability to install basic Windows programs and applications
• Excellent verbal and written communication skills
• Strong ability of technical learning
• Ability to remain consistent and steadfast with tasks assigned

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: PRODUCTION/OPERATIONS

Organization: Assessment & Qualifications

Schedule: FULL\_TIME

Req ID: 12621

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