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Telecommunications Technician Jobs

Company

The Evolvers Group
Address , Tallahassee, Fl
Employment type CONTRACTOR
Salary
Expires 2023-07-14
Posted at 1 year ago
Job Description

Title: Telecommunications Technician


Location: Tallahassee, FL Contract

Responsibilities

  • Communicate USAC policy updates to OIT management, as directed by the Department.
  • Attend all USAC webinars, as directed by the Department.
  • Provide technical support for customer phone calls relating to DMS Network Services Provisioning Services, as directed by the Department.
  • Respond to all information requests in the time and manner specified by the Department.
  • Maintain a Network Cost Worksheet (NCW) for USAC FCC Form 462, as directed by the Department.
  • Process USAC RHC Forms 460, 462 and 463 via the RHC My Portal and RHC Connect websites, as directed by the Department.
  • Track USAC filing, funding windows and cut off dates, as directed by the Department.
  • Coordinate with USAC Customer Service, as directed by the Department.
  • Assist other Network Services Provisioning Team members, as directed by the Department.
  • Utilize the DMS ordering portal (CSAB SUNCOM) to audit, maintain and update the NCW and USAC master spreadsheet, as directed by the Department.
  • Process Cherwell customer service tickets for DMS Network Services Provisioning Services, as directed by the Department.

Qualifications

  • One year of experience using Microsoft Excel.
  • One year of experience with telecommunications.
  • One year of experience with helpdesk ticketing software systems.