Telecommunications Operator Jobs

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Job Specific

• Records messages/guest requests on appropriate computer screen, forwards messages/requests to respective individuals or departments
• Answers questions regarding hotel functions and facilities
• Follows New Hire Training and ongoing Star Service Competency programs in accordance with Loews policy
• Answers phones in a polite professional manner
• Operates multi-line equipment
• Serves as communication hub during Emergency Procedures
• Monitors timelines of Star Service Delivery
• Receives, processes wake-up calls, room service orders and guest requests
• Directs calls to appropriate extension
• Transmits messages via computer and facsimile machine
• Uses computer to verify identity/room number of guest being called
• Monitors operation of call accounting equipment to ensure proper application of charges and collection of revenues
• Other duties as assigned
• Transmits messages via computer, two way radio and digital pager
• Performs wake-up call functions
• Provides accurate directions to hotel from major inbound locations

General

• Complies with hotel standards, policies and rules
• Attends appropriate hotel meetings and training sessions
• Executes emergency procedures in accordance with hotel standards
• Is polite, friendly, and helpful to guests, management and fellow employees
• Complies with required safety regulations and procedures
• Remains current with hotel information and changes
• Recycles whenever possible
• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Complies with hotel uniform and grooming standards
• Maintains cleanliness and excellent condition of equipment and work area

Qualifications

• Experience: One plus year(s) experience as a Telecommunications or customer service coordinator in a high volume hospitality environment
• Education: High School diploma or equivalent