Telecommunications Engineer Jobs

About Eleven Recruiting

We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.

And our client, an international law firm, is seeking a Telecommunications Engineer to join their team.

Responsibilities:

• Administer the firm's telephone and voicemail system, including system programming, MAC (moves, adds, changes), and system upgrades as needed.
• Work on support tickets and requests as assigned.
• Willingness to perform additional duties as assigned.
• Provide mentorship and knowledge transfer to other team members.
• Provide telephony features and operational procedures training to end-users and technical staff as required.
• Provide 24x7 support as needed.
• Conduct daily reviews of systems and metrics to ensure compliance with Service Level Agreements (SLAs).
• Maintain professional decorum while representing the IT department to attorneys and staff.
• Provide ongoing training on telephone and voicemail systems to end-users and technical staff.
• Maintain and update telecom documentation, files, and records, including Standard Operating Procedures (SOP), to ensure continuous operations.
• Review systems daily and resolve all issues on a timely basis.
• Collaborate with various engineering departments to ensure seamless integration and quality of service of telephony systems with other services and systems.
• Assist in the review of vendor contracts and maintenance agreements; monitor contracts for compliance and reconcile telecommunications invoices for payment.
• Evaluate and recommend improvements to the firm's telephony systems and infrastructure.

Qualifications:

• Must have reliable transportation to travel to other Firm offices and data centers.
• Working knowledge of Wireless networking and video conferencing systems is also a plus.
• Professional experience with at least two or more of the following knowledge areas: VoIP, SIP, Audio and Video codecs, T.38, Avaya UCon-premise, or UCaaS systems.
• Hands-on experience with PowerShell or Python for automation. Professional knowledge of Windows server OS, Linux, Nutanix, Networking, and CoS/QoS is a plus.
• Comprehensive experience troubleshooting complex systems.
• Must have experience with Avaya VoIP systems, UC, or a UCaaS solution.
• At least 2+ years of relevant work experience in a telecommunications environment that includes working knowledge of all systems, equipment, techniques, terminology, and practices used in installing, maintaining, and servicing telephony equipment, call accounting, and voicemail systems.

Benefits:

• Flexible Spending Account (FSA)
• PTO, Sick Time, Paid Holidays
• Medical, Dental, Vision Insurance
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)
• 401(k) Plan
• Pet Insurance
• Life Insurance

1

Location: Los Angeles, CA

Seniority Level: Associate Level

Employment Type: Full Time

Job Function: Information Technology

Salary: $80,000 - $95,000