Telecommunications Engineer Jobs

The Telecommunications Engineer (TE) is responsible for operations, maintenance, and supporting the firm’s telecommunications systems, infrastructure, and related technologies. The TE can work independently and within a team, effectively manages time, and desires to learn new technologies. The TE also collaborates with other Information Technology team members to ensure continuous operations. The TE further interacts directly with end-users and provides excellent customer service. The TE reports to the Director of Network Engineering & Infrastructure.

• Evaluate and recommend improvements to the firm’s telephony systems and infrastructure.
• Responsibilities:Performs administration of the firm’s telephone and voicemail system, which includes system programming, moves, adds, and changes (MAC), and performs system upgrades as required.
• Essential Functions of Job:Review systems daily and resolve all issues on a timely basis.
• Work on support tickets and requests as assigned.
• Work with different engineering departments to ensure integration and quality of service of telephony systems with other services and systems.
• Provide ongoing training on telephone and voicemail systems to end-user and technical staff.
• Maintaining and updating telecom documentation, files, and records, including the Standard Operating Procedures (SOP), to ensure continuous operations.
• Provide telephony features and operational procedures training to end-user and technical staff as required.
• Maintain professional decorum when representing the IT department to attorneys and staff.
• Assists in the review of vendor contracts and maintenance agreements; monitors contracts for compliance and reconciles all telecommunications invoices for payment.
• Willingness to perform additional duties as assigned.
• Perform daily reviews of systems and metrics to ensure that systems operate within Service Level Agreements (SLA).
• Provide 24x7 support as needed.
• Provide mentorship and knowledge transfer to other members of the team

Qualifications:

• Required Qualifications:A minimum of two years of relevant work experience in a telecommunications environment that includes working knowledge of all systems, equipment, techniques, terminology, and practices used in installing, maintaining, and servicing telephony equipment, call accounting, and voicemail systems.
• Must have reliable transportation to travel to other Firm offices and data centers.
• Comprehensive experience troubleshooting complex systems.
• Working knowledge of Wireless networking and video conferencing systems is also a plus.
• Preferred Qualifications:Professional experience with at least two or more of the following knowledge areas: VoIP, SIP, Audio and Video codecs, T.38, Avaya UCon-premise, or UCaaS systems.
• Hands-on experience with PowerShell or Python for automation. Professional knowledge of Windows server OS, Linux, Nutanix, Networking, and CoS/QoS is a plus.
• The qualified candidate must demonstrate experience with Avaya VoIP systems, UC, or a UCaaS solution.
• Self-starter who can work with minimal supervision and within a team format.

Education

Required: Completion of college courses required.

Preferred: Bachelor’s Degree

License and Certification

Preferred: Avaya and RingCentral MVP Admin

Computer/Software Knowledge

Required: Windows and Linux/Unix OS

Preferred: Experience working with Zoom, Teams, and RingCentral.

Work EnvironmentOvertime may be required as the job duties demand.

• Current Firm policy is hybrid–working in the office a minimum of three days per week, and working from home the rest of the week (subject to change).

Travel Requirements

Up to 10% travel. Travel could be to anywhere within the United States, Firm office locations, and data center