Technical Support Specialist Jobs

Technical Support Specialist

The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal.

Provide technical support to the Larner College of Medicine faculty, staff, and students. Answer Help Desk phone lines, assist walk-in users, and track help desk support calls in Footprints call tracking system. Serve as first-level support to all Larner College of Medicine users and determine proper escalation method depending on complexity of call. Provide software support of major applications at LCOM including, but not limited to: Microsoft Office Application Suite, Microsoft Outlook in an Exchange (Office 365) Environment, Windows OS, and Internet Explorer, as well as handle common account, profile, and COMIS specific issues. Utilize tools available to troubleshoot software support requests.

Associate’s degree in a related field and one to two years related experience required. Knowledge of Microsoft Office Application Suite, Microsoft Outlook in an Exchange (Office 365) Environment, Windows OS, and Internet Explorer or similar applications required. Effective interpersonal and organizational skills required.

Bargaining unit position, A probationary period may be required, Background Check required for this position

Non-Exempt

34600.00

58520.00

Yes, UVMSU ($20 minimum hourly rate)

01/30/2023

No

Technical Support Specialist

S4114PO

COM Information Systems/55006

018140

1.0

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