Technical Support Product Manager Digital Health

A career at Alcon is like no other. We are innovative. We are impactful. We are the largest eye care medical device company helping restore sight and allowing millions of people worldwide to see brilliantly. We have a long history of industry firsts and a diverse highly talented team that keeps us on the cutting edge.

We are currently hiring a Technical Support Product Manager, Digital Health SMARTCataract to be located in Lake Forest, CA (or remote- US). This role is expected to lead, manage, and oversee the specialization, goals, feature roadmap, feature prioritization, structure, and expectations of the SMART Solutions software product for internal support. That also includes the planning and monitoring required for producing the ideal software. help shape and guide the strategic vision, product release milestones, life cycle management and knowledge transfer to respective downstream teams.

Furthermore, the role will be responsible for collaborating with a diverse group SMEs on Cross functional teams from the Global Surgical Franchise, Regions/Affiliates, and internal partners responsible for the marketing, commercialization and operationalization to execute a best in class launch of Alcon’s digital health solutions.

Ultimately, the role will be collaborating closely with a wide variety of Alcon’s internal and external customers globally to actively engage and seek feedback that enables the surgical franchise team to represent the voice of the customer accurately and courageously on Alcon’s approach to providing dynamic digital health solutions to ophthalmology.

Key Requirements/Minimum Qualifications:

Total Rewards

Alcon’s Total Rewards programs are designed to align to incentives with business goals, encourage the right values and behaviors, and deliver long-term value. The first layer of our rewards program is compensation. We offer a combination of fixed pay and variable pay, which includes short-term incentives, and long-term incentives for eligible population. Our benefits program provides security for life events through life and disability insurance, supports savings for retirement, promotes good health and well-being and supports associates and their families during times of illness. To learn more about Alcon’s Corporate Social Responsibility including our Total Rewards,

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [email protected] and let us know the nature of your request and your contact information.