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Digital Technical Support Manager Jobs

Manager, Technical Support Operations
By Rekor At Columbia, MD, United States
Strong organizational and time-management skills, including the ability to handle multiple tasks.
Preferred Knowledge, Skills and Abilities
Liaison between technical support and the other internal stakeholders (product management, product engineering and sales teams)
4-8 years of experience in a Manager Technical support role
Manage the day-to-day operations of the technical support team in support of customer success for technical operations.
Manager customer ticket escalations and troubleshoot matters providing technical guidance to ensure timely resolution.
Technical Support Manager Jobs
By Agile Search Inc. At Greater Boston, United States
5+ years of experience leading medical device technical support related to wireless solutions/remote patient monitoring.
Knowledge of medical device regulations and compliance requirements.
Manage the team ensuring the company’s customers receive exceptional service, timely resolution of inquiries, complaints, and product issues.
Manage third-party service providers to ensure service levels are met or exceeded.
Ensure compliance with regulatory requirements and industry standards.
Experience with integrating medical devices with other systems and equipment in healthcare facilities.
Technical Support Manager Jobs
By EcoEngineers At Des Moines Metropolitan Area, United States
Assumes additional responsibilities and leads special projects as assigned.
5+ years of related experience, with at least one year in a supervisory role preferred.
IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, MTA, and/or MCSE preferred.
Proficient with Microsoft 365, including SharePoint, Exchange Online, Azure AD, and Microsoft Endpoint Manager.
Natural collaborator with exceptional customer service and problem-solving skills.
Demonstrated leadership and decision-making skills.
Technical Support Manager Jobs
By Tracker Corp At , Remote
Strong work ethic and prior experience leading teams, either in Support, Account Management, or any Technical capacity
Motivate staff through coaching sessions, mentoring and career development through a defined performance management process.
Creates a sense of ownership among the team members through appropriate skills mix, coaching, delegation and collaboration
Manage customer feedback and support requests through multiple vectors including email, user forums, ticketing system and conference calls
Good mediation skills are critical and fantastic interpersonal skills vital
Innovative experience in delivering Customer Delight moments: Chat, Self-Service/Help, proactive communications techniques that deliver value
Technical Support Manager Jobs
By ActivTrak At Austin, TX, United States
3 yrs leadership and people management skills experience, with the success in motivating and developing a high-performing team
Prepare and present reports, metrics, and analysis on technical support performance, trends, and customer feedback to senior management
5 years experience in a technical support role, with a track record of progressively increasing responsibilities
Allocate and optimize resources, including staffing, tools, and technologies, to meet service level targets and operational requirements
Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting complex technical issues
Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, internal teams, and stakeholders at all levels
Manager, Technical Support Jobs
By monday.com At New York, United States
Provide timely feedback geared towards team member enhanced performance, teamwork technical skills and overall impact
3+ years of experience in managing a global technical team
Experience with client facing organizations. Should be familiar with customer success and customer support
Excellent team player with strong leadership skills
Member of a global team and proven experience in cross cultural environments
Must be detail oriented and have strong technical skills
Technical Support Manager Jobs
By Viking Payment Service At Ohio, United States
Staying current on regulatory and card brand requirements and methods for ensuring timely compliance with the same.
Comprehensive benefits package, including health, dental, and vision insurance
Troubleshooting, diagnosing, and providing merchants with solutions to resolve problems with service, authorization, and credit card processing.
Working directly with Viking clients to program and maintain their access to the card networks through Viking’s gateway or third-party gateways
Paid time off and paid holidays
401(k) plan with company match
Technical Support Manager Jobs
By 🕊Flock Off At Arizona, United States
Ability to manage remote teams in different countries
High communication skills to manage customers' expectations in the field.
Offer direct technical support in customers' facilities worldwide.
Conceptualize and develop solutions based on project requirements and company standards using real-world testing and lab simulations.
Use the knowledge obtained from field support to suggest processes and product improvements.
Manage the technical support team to deliver calculations, drawings, diagrams, project specifications, and interpret customers' designs and drawings.
Manager Of Technical Support
By Entrata At United States
Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment
Willingness to be a hands-on contributor; excellent communication skills, including issue tracking, triaging, and crisis management
Manages and oversees the operations associated with a team of front-line technical staff providing end-to-end support for Entrata Products
Reinforce and build processes that improve customer and employee experience and balance the team’s workload.
3+ years of customer support experience in a SaaS organization
World-class customer service and communication skills, both verbal and written
Technical Support Manager Jobs
By Black Book At Lawrenceville, GA, United States
Deep knowledge of customer service case management systems
Change management, business process reengineering or best practices implementation experience
Certification in Project Management, Scrum or other development methodologies
Advocate for the experts providing technical support by utilizing active listening skills and providing guidance for difficult situations
Participate in managerial activities to ensure resolution of technical support escalations
Train, mentor, and coach hard/soft skills
Digital Support Manager, Fleet & Equipment Mgmt
By Caterpillar At , Peoria, Il $136,488 - $204,732 a year
Requires a college or university degree, technical certification or equivalent experience.
Provide leadership to a global team of experienced digital application professionals.
Collaborate with staff, peer managers and senior leadership to establish, communicate and execute department goals.
At least 5 years of experience leading a team of digital support staff.
Interpersonal skills to deal with sensitive, emotional or potentially controversial situations.
Previous digital and telematics domain knowledge
Technical Support Account Manager (Tsam)
By PTC Inc. At , Remote
Establish a working relationship with assigned customer account, focused on transactional issue management considering customer objectives and roadmap.
Successful track record in Relationship Management and Account Management, preferably in a digital selling IT environment
Excellent communication and presentation skills, both written and spoken
Knowledge of PTC solutions is not required but a big plus
Ability to work well in team with excellent organizational skills
Cross-functional coordination and collaboration skills across various levels
Remote Technical Product Manager - $200-$250K (Digital Advrtsng)
By CyberCoders At Dallas, TX, United States
Compensation: $200k-$250k Base + 10% Bonus, No Stock, 401k, Benefit
Technical Product Manager in Digital Advertising
$200k-$250k Base + 10% Bonus, No Stock, 401k, Benefit
Raid Growth: Founded in 2017 & up 140% year over year
Culture: Fast paced, mission driven culture
Partner with engineering on new feature development
Technical Account Manager (Support)
By BoostUp.ai At , Remote
Manage customer expectation and lead them to customer satisfaction
Always strive to provide exceptional customer experience.
3+ years of experience in a customer facing B2B SaaS role
Experience managing multiple stakeholders and projects
Critical thinker with problem solving skills
Startup experience (preferably in the last two years)
Digital Technical Support Engineer
By Eaton Corporation At , Arden, Nc $62,250 - $91,300 a year
Support configuration requests, GUI navigation, password issues, alarm management, and basic functionality of products.
Manage daily phone, chat, and email activity.
2 years’ experience in technical support, software, IT, or residential IoT products
Ability to clearly document key learnings into Knowledgebase articles and references for internal and external consumption
Troubleshooting skills for web browsers and mobile apps
Troubleshooting skills for residential and commercial hardware installations of connected IoT products (wiring devices, smart breakers, EV charging)
Remote Technical Project Manager - $200-$250K (Digital Advrtsng)
By CyberCoders At Jacksonville, FL, United States
Compensation: $200k-$250k Base + 10% Bonus, No Stock, 401k, Benefit
Technical Project Manager in Digital Advertising
$200k-$250k Base + 10% Bonus, No Stock, 401k, Benefit
Raid Growth: Founded in 2017 & up 140% year over year
Culture: Fast paced, mission driven culture
Partner with engineering on new feature development
Technical Training Manager – Digital Manufacturing
By Bristol Myers Squibb At , Tampa, Fl
Good knowledge of technical training curriculum and design processes, and development of skills qualification programs
Change management skills and an ability to simplify and improve business processes
Good knowledge of technical training curriculum and design processes, and development of skills Qualification programs is essential
Knowledge of SOPs and GxPs and the ability to work and manage within a regulated environment
Ability to understand the needs of the customer and commitment to deliver the best user experience and adoption
Good verbal and written communication, documentation, and technical writing skills
Technical Support Account Manager
By Splunk At , Plano, 75023, Tx $84,800 - $116,600 a year
Experienced in customer service and relationship management skills
5+ Yrs. Experience in technical services and customer relationship management
Proactively analyze tickets and interactions to help guide training plans via Customer Success Managers (CSMs) and Education
Knowledge of software development process, IT Operations, and Technical Infrastructure
Experience supporting customers using SaaS products and/or Cloud platforms
5+ Yrs. Experience managing strategic/top accounts in the technology sector
Technical Support Manager Jobs
By SAJ At California, United States
implementation partners to define product requirements, shape strategy and drive
experience and the underlying functionality in our go to battery and inverter
Manage cross dependencies and day to day execution across multiple teams
Effectively and regularly track, manage and communicate program status,
Partner with business, product, engineering stakeholders and
successful program execution across cross functional teams
Technical Support Manager Jobs
By Censis At , , Tn $65,900 - $122,500 a year

The Technical Support Manager will establish and report on key point indicators needed to facilitate operational excellence integrating incident management, problem management, request management, and ...

Are you looking for a challenging and rewarding role in digital technical support? We are looking for an experienced Digital Technical Support Manager to join our team and help us provide the best customer service experience possible. You will be responsible for managing our technical support team, ensuring that customer inquiries are answered quickly and efficiently. You will also be responsible for developing and implementing strategies to improve customer service and satisfaction. If you have a passion for technology and customer service, this is the perfect job for you!

What is Digital Technical Support Manager Job Skills Required?

• Excellent customer service skills
• Knowledge of digital technologies and systems
• Ability to troubleshoot technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage multiple projects
• Ability to work in a fast-paced environment
• Ability to work with minimal supervision
• Ability to work with customers to resolve technical issues

What is Digital Technical Support Manager Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• At least 5 years of experience in technical support
• Experience with customer service and technical support
• Knowledge of digital technologies and systems
• Knowledge of software and hardware troubleshooting
• Knowledge of customer service principles and practices
• Experience with customer service and technical support
• Experience with customer service and technical support software

What is Digital Technical Support Manager Job Knowledge?

• Knowledge of digital technologies and systems
• Knowledge of software and hardware troubleshooting
• Knowledge of customer service principles and practices
• Knowledge of customer service and technical support software
• Knowledge of customer service and technical support processes
• Knowledge of customer service and technical support best practices
Digital Technical Support Manager