Technical Support Engineer Jobs

This is a full-time position based in Berkeley, CA. This is not a remote role.

Pay Range: $90,000 - $110,000
This pay range is intended for in-person work in our Berkeley, CA headquarters. Pay ranges for remote-eligible roles will be subject to adjustment based on the geolocation of the employee.

What You’ll Do:

As the Technical Support Engineer, you will be responsible for creating and maintaining user accounts across a wide variety of business applications (i.e., Windows Active Directory, server and file access permissions, Exchange, Office 365, Five9s, and Salesforce). You will administer the Atlassian Jira Service Management Application and Confluence as well as support local and global users in day-to-day activities, including PC and application troubleshooting.

• Ongoing documentation of processes and procedures related to duties and responsibilities
• Coordinate desk and PC moves (Move, Add, Change)
• Maintain the content of the digital contents to support field staff.
• Support Collaboration Applications & Tools i.e. Teams, 8x8, Five9s
• Maintaining and update all tickets in IT ticketing system.

About You:

You are known for your incredible organization and attention to detail. You have excellent people skills, and you are are a confident and capable communicator, both in verbal and written communication. You have no problem effectively managing and prioritizing your work in a fast-paced environment. You have excellent decision making, troubleshooting, problem solving, and analytical skills. You have a strong desire to advance your technical skills and a curiosity to work with new technologies in a rapidly evolving field.

What You’ll Need:

• Working knowledge of Microsoft Windows RDP and VPN technologies.
• Working knowledge of remote access technologies such as VPN, RDP, etc.
• Experience supporting Windows Client Operating System i.e. Windows 7, 10
• Understand basic network troubleshooting
• Experience in support Windows Client Operating System i.e. Windows 10, 11 in a business environment.
• 4+ Years experience in IT technical support
• Knowledge of Microsoft Active Directory and Office 365
• Working knowledge of Windows Server share permissions.

About the Team:

The IT Infrastructure Team is a diverse group of outgoing foodies who like to explore new lunch adventures. The current team interacts with all departments at the global level. Meaning, they touch base with our other hubs in Europe, Salt Lake City, Canada, and Berkeley.

About Backroads:

At Backroads we’re passionate about connecting our guests with so many of the most beautiful places in the world. We use our four-plus decades of expertise to create exceptional biking, hiking, and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages – including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture.

Why Backroads:

At Backroads, we value every single member of our staff, and we’re proud to offer a dynamic work environment that enables growth. Your colleagues will be some of the most dedicated, competent, active, and fun people you will ever meet. A job at Backroads is unlike any other job you will ever have – you will be challenged, you will be inspired, and you will be gratified. No matter what you do here, you will be part of something that makes us all proud – delivering authentic, enriching, and often profoundly life-changing experiences. On top of all that, we have some pretty great benefits and perks:

• Alternative commuter incentives for biking, walking, carpooling, or using public transportation to get to work
• 401(k) with company match, flex plan, and parental leave
• Complimentary trips and trip discounts for employees, and trip discounts for employees’ friends and family!
• Wellness programs, onsite fitness center, and regular lunchtime bike rides and workouts
• Outdoor industry discounts and deals
• Comprehensive medical, dental, and vision insurance
• Generous paid time off, 8 paid holidays, and additional time off to go on Backroads trips!

How to Apply:

At Backroads, there is no such thing as an "ideal candidate." We believe in the power of teamwork - and in the desire to learn something new every day. We believe in hiring people, not just skills. If this sounds like a company you would like to join and a role you would thrive in, please don't hold back from applying! Whatever skills you bring to the table or background you're coming from; we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We're looking forward to learning more about you!

To apply, please upload your resume and cover letter here - APPLY HERE

Backroads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.