Technical Project/Engagement Manager - Remote

We are seeking an experienced Service Delivery Leader to manage our Large Data & Business
Intelligence (BI) Production Support team. The ideal candidate will have expertise in effectively
managing incidents, overseeing transitions, and ensuring seamless operations of our Data Warehouse
and ETL systems. This role requires strong leadership skills, technical knowledge, and the ability to work
collaboratively with cross-functional teams.
In this role, the candidate will be responsible for :
Assisting customers with using our services throughout projects
Foster positive relationships with our customers as their primary point of contact
Help clients implement services and plan projects effectively.
Ensure that contract terms and conditions are met.
Address customer issues with speed and efficiency
Prepare reports on project performance.
Analyzing, planning, developing scheduled projects
Establishing and implementing training processes for all technical personnel
Determining and defining clear deliverables, roles and responsibilities for all staff members
Holding regular technical team meetings to help address any questions or challenges regarding
upcoming projects.
Recruiting and training future employees to fulfil posted positions within the technical
department.
Performing analysis on reporting solutions & recommending report rationalization.
Having strong communication skills (verbal/written) will be essential to deliver the technical
insights and interpret the data reports to the clients.
Knowledge and experience in prototyping, designing, and requirement analysis & experience in
data integration through extracting, transforming and loading (ETL) data from various sources.
Responsibilities
A clear understanding of the Project Management processes, strategies and methods.
A sense of personal accountability when it comes to both decision-making and supervising
teams.
2
Strong managerial experience when it comes to both analytical thinking and problem-
solving.
Excellent time management and organizational skills
Perform report rationalization & document solution(s) for standardization & optimization.
Perform analysis on data and define Key Performance Indicators (KPI).
Work with Change Control Management Groups for the project related code migration,
upgrades & enhancements.
Full Transparency on progress (JIRA) & Initiative on working methods.
Ability to Collaborate with the wider team to share knowledge and improve quality of
delivery.
Manage a team of Data & BI Production Support professionals, providing guidance,
coaching, and performance evaluations.
Oversee the day-to-day operations of the team, ensuring timely resolution of incidents,
adherence to SLAs, and continuous improvement of support processes.
Develop and maintain strong relationships with stakeholders, including business users, data
engineers, data scientists, and other IT teams.
Act as a point of contact for major incidents, coordinating efforts to minimize downtime and
impact on business operations.
Lead the planning and execution of transitions, ensuring smooth handover of new projects
or systems to the Production Support team.
Collaborate with the Data Warehouse and ETL teams to identify areas for improvement,
enhance system performance, and optimize support processes.
Develop and implement metrics and reporting mechanisms to measure team performance
and provide insights to management.
Requirements
Bachelor's degree in computer science, Information Systems, or a related field. Master's degree
preferred.
Proven experience in managing Large Data & BI Production Support teams.
Strong knowledge of Data Warehousing concepts, ETL processes, and BI tools.
Excellent leadership and people management skills, with the ability to motivate and inspire a
team.
Solid understanding of incident management processes and methodologies.
Experience in managing transitions and ensuring successful handover of new projects or
systems.
Strong problem-solving and decision-making abilities, with a focus on continuous improvement.
3
Excellent communication and interpersonal skills, with the ability to collaborate effectively with
both technical and non-technical stakeholders.
Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
Relevant certifications (e.g., ITIL, PMP) would be a plus.
Minimum Qualifications
BCA/B Tech or Equivalent
Meaningful work experience in BI & DW domain.