Technical Business Analyst Jobs

This position can be based at our headquarters in Stow, Ohio, or work remotely. A candidate residing within a commutable distance from Stow, Ohio will be expected to work on site Tuesdays through Thursdays, and work from home Mondays and Fridays.
Do you have a desire to answer questions? Are you looking for an opportunity to fully utilize your analytics skills? Can you work in a fast-paced environment? If you’re a self-driven person with sharp attention to detail, this opportunity is for you!
If you love collaborating with others to solve problems, are detail and process oriented, have a continuous improvement mindset, enjoy uncovering new opportunities to drive growth, our Systems Business Analyst position could be the next great career opportunity for you. We are looking for an individual who wants to help our business and engineering teams answer its biggest questions through functional & business analysis of key systems that power the experiences for end users. The successful candidate will have experience working with enterprise systems, documenting processes, ability to navigate between engineering and business teams, and have a desire to identify areas for improvement.
You will be working within the Customer Experience and Technical Program management team that supporting the Product Owners and Engineering teams that power experiences for 1,900 Matco franchisees and 80,000 technician accounts, reporting to the Sr Director of Digital Customer Experience and Technical Program Management.
What You Will Do
As a key member of the the team, your contribution to the overall customer and employee experience will be instrumental. Key responsibilities will include:

• Develop process and system flow documentation
• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems
• Design and document enterprise systems standards and procedures
• Ability to create and analyze system, product and team performance
• Partner closely with Product Owner, Engineering teams and other organizations to understand and document business requirements
• Analyze, design, and document platforms/systems to meet enterprise requirements
• Plan and implement life cycle management of software
• Effectively manage workload and ensure that the highest impact activities are prioritized.
• Support key business initiatives and improvement events with process and procedure documentation, analytical support on business functions, process improvement, and transformational initiatives.
• Coordinate activities with internal/external technology owners/service providers

At Matco Tools, we believe in YOU. We believe in your potential - your ability to learn, grow and make an impact. And we believe in giving you the opportunity, accountability, and visibility to do just that.
To be successful in this role the below qualifications apply:

• Works well in ambiguous situations; problem solving and continuous improvement mindset
• Experience in lending / credit is desirable as well as Oracle experience
• Ability to manage multiple assignments and priorities
• Bachelor’s degree preferred
• Strong desire to learn business processes and understand the questions we need to answer
• 3-5 years experience working in process improvement and systems analytics
• Highly motivated, collaborative working style with a focus on building strong relationships
• Jira, ADO, MIRO, Figma, MS Project, PowerPoint and Excel experience
• Organizational, process analysis, documentation skills; detail-oriented

Fit Factors:

• Sense of urgency – quick to manage and prioritize multiple tasks
• Strategic and tactical planning and execution
• Effective time management and personal organization
• Ability to work independently
• Details matter – quality first
• Continuous improvement – don’t accept the status quo
• Takes initiative, hands-on approach
• Flexibility – able to adapt to changing responsibilities
• Tenacity / do what it takes
• Critical thinking and problem-solving skills

The base compensation range for this position is $77,000 to $103,500 per annum. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com.
Benefits
Annual bonuses/incentives (depending on position)
Immediate Company Benefits (medical, Dental, Vision, Life, Etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path and gym equipment onsite
Food trucks on site during the summer
Dress for your day - every day casual/jeans
Employee discounts
15 days vacation + 4 floating holidays + 8 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote)
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building events
Who Is Vontier
Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.
"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."