Technical Account Executive Jobs

Manage customer/prospective customer relationships effectively

Manage multiple assignments in a fast-moving environment and work effectively with a team

Experience with .Net, SQL, and/or Linux

Basic knowledge of IIS, DNS, DHCP, SCCM, VMware, Active Directory

Ability to perform remote troubleshooting

Experience with legal documents, processes, or software preferred

Knowledge of CIS controls will EXTREMELY HELPFUL

Paid Medical, Dental, and Vision benefits for the entire family

• Become a Subject Matter Expert on Managed Security Products.

· Strong IT security knowledge in both cloud-based and on-prem environments.

· Excellent written and verbal communication skills, and strong client-facing skills.

· Excellent problem-solving, analytical, and troubleshooting skills

Competitive salary and comprehensive benefits (medical, dental, vision, HSA, PTO, certification & education reimbursement)

At least 1 year of business account management experience

Strong Microsoft Office experience (specifically Excel & PowerPoint) with the ability to create and share presentations with clients

Capacity to self-manage projects, processes, and deadlines; determination to achieve results in a fast-paced environment

Excellent written and verbal communication skills

Voted one of Jacksonville’s fastest growing companies with plenty of upward movement potential for employees

Excellent communication, presentation, problem solving, and management skills and the ability to translate business requirements into technological solutions.

Experience supporting customers in cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, or IT consulting.

MBA or Master’s degree in a management, technical, or engineering field.

Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.

5 years of experience in a customer-facing role, interfacing with executive stakeholders, and leading customer technical implementations.

7 years of experience in customer-facing roles.

Demonstrate expert knowledge of the nZero platform and product, QA tools, Jira, Confluence, and Microsoft Excel.

Bachelor's degree or 5+ years experience at a SaaS company

Strong organizational skills with the ability to adapt to rapidly shifting priorities and thrive in a fast paced, dynamic work environment.

Excellent written and oral communication skills. Able to convey sophisticated information in an efficient, easy-to-understand manner.

Own the technical onboarding process and ensure timely delivery of value to customers.

Educate the customer on their data sources and why each source of data is important in the customer's decarbonization journey.

Exceptional with organizational, project management, and time management skills

Support technical documentation and maintenance of our internal knowledge base for customer use cases and best practices

Deep understanding of accounting systems, accounting/controllership needs, and finance/accounting workflows

Bachelor's degree in computer science, engineering, business, finance or accounting

Excellent engineering, system design and technical specification writing skills

Excellent verbal and written communication skills as well as interpersonal skills

Mentor other Technical Account Managers and User Operation agents, upleveling their technical and account management acumen.

3+ years of experience in a customer-facing technical role with senior stakeholders, driving customer technical implementation or transformation programs.

Experience with Salesforce, Jira, Okta, and Azure preferred.

Proven experience managing complex projects with close collaboration between Product, Engineering, and Customer Success to achieve customer outcomes.

Strong communication and interpersonal skills, with the ability to work cross-functionally and build relationships with customers and internal teams.

Experience working in a fast-paced, agile environment.

Drive and manage communications and relationships with customers’ technical community with special focus on pre-RFQ activities

Min. 10 years experience in Automotive Industry and technical customer-facing role

Strong influencing, writing, and verbal communication skills

Grow, develop, and maintain successful customer relationships with OEM and Tier-1 customers within North America

Plan, develop and execute the OEM and Tier-1 long term customer acquisition strategy to profitably grow the business

Spearhead the process of identifying technological growth areas and white spots

Business Planning Effective matrix management skills to influence/escalate for commitments when engaging fix actions. (Required)

Task Management Strong multi-tasking skills as well as prioritization of activities to resolve several customer emergencies at the same time. (Required)

Provide timely feedback to the management team on customer trends, issues and needs

Analyze process flow and application of tools to identify and implement improvements that promote a painless customer experience.

Less than 2 years Reporting Experience ()

Business Strategy Knowledge of wireless and wireline business preferred (Preferred)

- Strong interpersonal skills and time management skills

6+ years of experience as an executive assistant

Technological background / Experience as executive assistant in tech spaces

Experience at a high growth startup is a plus

As Admin Business Partner, you will offer administrative support to our co-founders by managing hectic and complex

calendars, support extensive research and logistics for offsite events, manage end-to-end travel including planning,

Communicate and update management on a regular basis

Develop and maintain intermediate level of product knowledge and sufficient proficiency of the systems to demonstrate its capabilities

Establish and manage new accounts utilizing our sales process from initial contact through PO

Work in tandem with our technical team to present solutions and benefits for that specific prospect and their industry

BA/BS in Engineering, Business, Economy, Technical Field, or equivalent successful experience

Sound knowledge of PC use and applications

Knowledge and experience of project management techniques and tools

Create and maintain reasonable project plans and schedules to manage customer expectations (both service and content provider)

Hands-on knowledge of content-delivery standards such as MRSS, JSON, SFTP, etc.,

Hands-on knowledge of Internet technologies, including HTTP/S protocols and use of protocol analyzers

Strong problem solving and analytical skills, including qualitative and quantitative

Experience with OTT content operations

Manages accounts accordingly and negotiating favorable terms.

Effectively penetrates and drives solutions within targeted accounts and expands penetration in existing accounts.

Prospects targeted Data Center or specific partner opportunity rich accounts; proactively addresses the market to achieve / exceed sales quota.

Drives select partner field engagement to address whitespace and growth opportunities.

Plans and implements sales programs for one or more of the company's products and services/solutions lines.

Performs all other duties or special projects as assigned.

Establish a working relationship with assigned customer account, focused on transactional issue management considering customer objectives and roadmap.

Report to senior management in Support Services to provide insight into the current state of the customer relationship with assigned accounts.

Successful track record in Relationship Management and Account Management.

Educate and promote best practices for leveraging RA/Plex Support Services based on assigned customer s unique experiences and challenges.

3-5 years of experience using or supporting an ERP/MRP systems

Knowledge of RA/Plex solutions is not required but a big plus

Help manage the recruiting process and strategies for technical clients

1 - 2 years of experience in sales, business development, or full cycle recruiting

Incentive programs that reward growth and success

Ongoing training programs for career development

State of the art technology

Year 1: $60,000 - $85,000