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Tech Support Lead Jobs
Company | EVPassport |
Address | Los Angeles, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-07 |
Posted at | 9 months ago |
Description
- Analyze customer support metrics and implement strategies to improve customer satisfaction
- Build a team of engineers to ensure the timely resolution of customer support issues
- Manage customer escalations to ensure they are resolved in a timely and effective manner
- Train new team members on company policies, products, and procedures
- Develop and implement support policies and procedures to improve the efficiency of the team
- Collaborate with other departments, such as product development and marketing, to provide the best support possible
- Knowledge of electric vehicle charging systems and technology a plus
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Ability to multitask and prioritize in a fast-paced environment
- Experience with customer support software and tools
- Minimum of 5 years of experience in a customer support position, with at least 2 years in a management role
- Anything is Possible
- Customer Obsessed
- Own the Outcome
- Growth Mindset
- Trust by Default
- Practice Kindness
- Health Care Plan (Medical, Dental & Vision)
- Stock Option Plan
- Hybrid working model (own your time)
- Paid Time Off (Vacation, Sick & Public Holidays)
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