Team Lead Customer Service (Part-Time)

Position Overview

The Team Lead Customer Service works closely with the Store Manager to coordinate the work activities of team members, including training on company, client, and store operating policies and programs, as well as day-to-day store cashier operations and cash handling. Acts as leader on duty, responding to customer and team member concerns in the absence of store manager, opening and closing the store, and ensuring all bookstore property and team members are safe and secure.

Responsibilities

• Greets and assists customers with inquiries and purchases, utilizing the cash register to process payments and refunds, and resolves escalated customer issues.
• May assist other team members with completing the work of the department.
• Receives and verifies orders and completes store reports.
• Maintains neat and clean store and work areas.
• Ensures shelves and other displays are stocked, restocked, and maintained according to company standards.
• Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Understands and processes website orders, including picking merchandise and shipping orders.
• Performs other duties as assigned.
• Ensures markups or markdowns are taken according to company directives.
• May be a key holder responsible for opening and/or closing the store.
• Coordinates team members' work activities, including training new employees. Ensures team members understand and follow Corporate and store policies and procedures.
• Leads the work activities of department team members, PT, and Temporary including:
• Verifies cashier daily balancing of cash drawers for accuracy while ensuring safe cash handling policies and procedures, including cash, checks, and credit/debit cards.