Customer Service Agent (Part-Time)

Customer Service Agent (Part-Time)

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

The Customer Service Representative provides assistance to passengers and crew throughout the different stages of travel through our Jet Aviation FBOs. This position serves as the main point of contact for service requests, inquiries, suggestions, and complaints.

Minimum Requirements

• Ability to read and communicate in English
• Must obtain an Airport ID Badge within 30 days of employment
• Ability to work flexible schedules and in various weather conditions
• High School Diploma/GED

Main Responsibilities

• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
• Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
• Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints in a warm, friendly, and respectful manner
• Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines
• Recommends and implements programs to support customer needs
• Complies with all relevant airport and Jet Aviation policies, regulations, and laws
• Resolves customer inquiries and complaints fairly and effectively
• Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements

Main Responsibilities Cont.

Desired Characteristics

• Passionate about Delivering the Best ExperienceWillingness to always provide a five-star experience
• 1-2 years' prior FBO working experience or a customer-service related field experience (e.g. hospitality) preferred

Quickly adaptable to changing priorities and customer needs
Able to quickly identify alternative and positive solutions to problems
Ability to deal with customer frustrations while still maintaining that positive attitude

• Promote a Climate of ExcellenceAware and sensitive to the concept of luxury and best in class quality

Has a sense of urgency for customer requests
Communicates clearly, both verbally and in writing
Active and effective listener to understand what customers are saying
Seeks continuous improvement opportunities

• Act as a Jet Aviation Brand AmbassadorIs positive and has cross-cultural awareness

Establishes self-accountability
Embraces feedback and coaching
Naturally empathetic

• Ability to demonstrate multitasking abilities.
• Ability to work calmly and effectively under pressure
• Ability to demonstrate good communication skills
• Cultural awareness and related sensitivity
• Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Compensation Data

“The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $13.76 - $22.60 per hour"

Physical Demands

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

Jet Aviation provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Job Type: Part-time

Pay: $14.00 - $19.47 per hour

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed
• Every weekend

Work setting:

• In-person

Ability to commute/relocate:

• East Saint Louis, IL 62206: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person