Support Specialist (Tcs) Jobs

Description

Finvi (previously Ontario Systems) is looking for a Support Specialist.

This position will be remote. You may work where you live anywhere in the United States.

What You’ll Do

• Provide excellent customer service, including timely updates on cases through resolution
• Learn the applications Finvi develops and sells in order to provide software application solutions to resolve customer business problems
• Identify and verify customer reported problems, troubleshoot, and resolve technical problems, or triage technical problems
• Provide documentation detailing solutions
• Qualify and direct service inquires to the Professional Services team for paid services or custom programming to meet customer business needs
• Recreate and document issues to prepare for escalation to engineering

What You’ll Need

• A drive to learn new technology
• Experience with Datadog monitoring
• Networking experience (TCP/IP, DNS, RTP, NFS, SNMP)
• Ability to understand business issues and processes
• Amazon Web Services experience and certifications preferred
• Analytical troubleshooting & complex problem-solving skills
• Technical aptitude and ability, including knowledge of SQL
• Bachelor’s degree; 2-4 years of related experience and /or training; experience and degree in computers, business or related fields are required; technical degree is preferred but combination of education or strong technical experience may apply
• Ability to manage competing priorities in a fast-paced environment
• Microsoft Product Suite experience
• Ability to work alternate hours on average once a month and respond to after-hours support requests for a week at a time an average once a month
• Willingness to go the extra mile to improve customer relationships in a crisis, meet client needs during non-standard hours, and to assist other teams in accomplishing strategic objectives
• Strong customer service orientation and communication
• Experience with experience in debt collections industry a plus

Visa sponsorship or transfer of an existing visa is not available for this position. You must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

Who We Are

Finvi is a premier provider of enterprise technologies that streamline and accelerate revenue recovery for clients in the healthcare, government, and accounts receivable management (ARM) markets. Through process automation and modern, compliance-minded communication and payment tools, Finvi helps its client partners generate more revenue at reduced cost and fulfill their organizational mission by effectively engaging patients, constituents, and consumers.

With offices in Indiana, Massachusetts, New Mexico, and Washington state as well as employees in more than 40+ states, Finvi is building on 40 years of success using a distinctly client-centric approach to innovation and service. A recognized brand in the revenue cycle management (RCM) market, Finvi helps 600+ hospital networks—including 5 of the 15 largest systems in the US—optimize cash collections and provide a single, satisfying patient financial experience. Finvi also serves 8 of the 10 largest ARM companies in addition to a number of state and municipal governments across the United States.

Why Finvi

Finvi is a fast-paced, challenging, and transforming technology company. Our culture fosters an environment where you can think creatively, push yourself to new possibilities, and challenge each other to accomplish personal and professional goals.

We believe every moment, every idea, and every voice counts. By bringing together different ideas and perspectives, we have the opportunity to innovate and step forward.

Our values embody who we are: Own Your Impact, Act Transparently, Have Grit, Embrace Differences and Row Together.

Although we describe what we are generally looking for, we are likely missing other attributes and skills that may make you a great fit. We’d hate to miss out! It doesn’t hurt to take a chance and apply!

What’s In It For You

• Learn more about what Finvi offers here: https://finvi.com/about-us/careers/
• We invest in our employees through educational assistance and learning and development
• Limitations may apply based on role and company need
• Health insurance with wellness discounts, medical, dental, and vision care
• Hybrid or remote unless otherwise identified*
• Paid Volunteer Time Off Program to make a difference in your community
• Ample PTO for non-exempt and Flexible Time Off* for exempt roles to keep up with today’s varied lifestyles
• Eight (8) Paid Holidays throughout the year
• Competitive pay and 401(k) with employer match
• Robust Wellness Program includes opportunities to earn money for your Health Savings Account (HSA) or Health Reimbursement Account (HRA)
• Three (3) weeks Paid Parental Leave for new parents
• Finvi offers, for most positions, a flexible work environment*

The typical base pay range for this role across the U.S. is USD $46,600 – 91,400 per year.

Finvi has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role (the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location). Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Offers are made within the base pay range applicable at the time.

At Finvi, certain roles are eligible for additional rewards, including merit increases, annual bonus, and equity. These awards are allocated based on individual performance and role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue depending on the terms of the plan and the employee’s role.

Equal Employment Opportunity & Affirmative Action Policy

It is Finvi’s policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a disabled veteran or other protected veteran, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all Company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the Company where appropriate.

Finvi Welcomes All.