Support Engineer Ii, Msf Exc Eng

• Experience troubleshooting and debugging technical systems
• 2+ years of software development, or 2+ years of technical support experience
• Experience scripting in modern program languages

The Mobile Shopping team is looking for a Support Engineer to join our team. We build the Amazon app for iOS and Android devices. We are a small team with a big impact: we own the systems that empower developers from across Amazon to deploy their features to a mobile audience.Come be a part of the team that owns one of the most popular apps in the world. As a Support Engineer on the Mobile Shopping team, we need you to help support this growth and scale by diving deep into complicated technical problems and make improvements across the app. You will drive investments in engineering excellence by tracking defects to their root cause, ensuring they are routed to the correct owner and fixed promptly. You will design and implement new policies and processes that enable Amazon to move fast on mobile and deliver a quality app for customers.You will work side-by-side with the world-class Amazon engineers who build the iOS and Android apps. You will fix bugs and take on coding tasks to build tools that help diagnose system issues and automate their resolution. You must be a passionate advocate for our customers as well as an effective collaborator with developers, product managers, and testers.Key job responsibilitiesUnderstand high-level technical aspects of existing systems and servicesProvide support for incoming tickets, including extensive troubleshooting tasksBuilding, testing, debugging, and publishing Android and iOS appsDrive the creation of standard operating procedures and operational play-books.Work on operations and maintenance driven coding projectsWork with development teams across Amazon to resolve issuesWork in an Agile/Scrum environment to deliver high quality software against aggressive schedules