Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Yard Duty Supervisor R
Recruited by Folsom Cordova Unified School District 9 months ago
Address United States
Project Coordination Manager Jobs
Recruited by SSi People 9 months ago
Address United States
Customer Success Project Coordination Manager (Remote)
Recruited by Suki 9 months ago
Address United States
Payroll Service Operations Supervisor
Recruited by PuzzleHR 9 months ago
Address United States
Yard Duty Supervisor Jobs
Recruited by Folsom Cordova Unified School District 9 months ago
Address United States
Supervisor, Care Coordination Jobs
Recruited by Teladoc Health 10 months ago
Address United States
Project Coordination Resource Jobs
Recruited by SPECTRAFORCE 10 months ago
Address United States
Care Coordination Manager Jobs
Recruited by Tia 10 months ago
Address United States
Recruiting Coordination Manager
Recruited by HubSpot 11 months ago
Address United States
Product Manager, Journeys Coordination
Recruited by Twilio 1 year ago
Address United States
Bachelors In Health Services Coordination Or Similar
Recruited by HurixDigital 1 year ago
Address United States
Supervisor Service Coordination Jobs
Company | Progress Residential® |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Real Estate |
Expires | 2023-09-08 |
Posted at | 9 months ago |
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.
- Perform ongoing training of team on newly developed process and procedures; educating and promoting property repair best practices and coordinating skill and trade-based training for associates as needed
- Proactively identify root causes of issues and make recommendations for process improvements
- Create a bridge between the Central Service Coordination team and the Market Service Managers/Service Directors
- Provide daily direction and communication to employees so that Service work is completed in a timely and cost-efficient manner
- Create and continuously evaluate processes and procedures; suggesting methods to improve operations, efficiency, and service to internal and external customers
- Work with the Director, Customer Care to ensure all escalated issues are researched and resolved
- Monitor and manage response times, resident satisfaction and the overall productivity and efficiency of Service Coordinators
- Assist with creating and circulating weekly, monthly, quarterly and annual reporting
- Manage a team of 4+ SC Team Leaders who in turn manage a team of 25+ Service Coordinators responsible for executing Service Requests for single family rental properties across the US
- Provide statistical and performance feedback and coaching on a regular basis to each team member
- Ensure employees have appropriate training and other resources to perform their jobs
- Assist with special projects or assignments as needed by the business
- Assist the Markets with vendor base management
- Ensure service related tasks stay within budget
- Monitor incoming work and ensure that both resident and non-resident service requests are performed timely, efficiently, and in a knowledgeable manner ensuring SLAs and KPIs are met
- Coach and develop SC Team Leads and Service Coordinators
- In-depth understanding of commercial and/or residential building maintenance
- Superb accuracy and attention to detail
- Experience with call center operations, call center metrics, reporting and call monitoring a plus
- Experience reviewing repair bids, product specifications, and determining whether to outsource or complete necessary repairs in-house
- Experience leading customer service associates in a fast-paced environment
- Strong customer service skills
- Excellent verbal and written communication skills
- Ability to work a flexible shift and hours including weekends
- Excellent interpersonal skills, genuinely friendly and approachable
- Experience with property management and lease review a plus
- Bilingual with Spanish preferred
- Ability to prioritize and multi-task in a fast-paced environment
- Proficient with MS Office, Outlook and Internet applications
- Preferred education - Bachelor’s degree
- Experience working with Salesforce and Customer Relationship Management Systems (CRM) preferred
- Adaptable to feedback and requested changes
- We offer competitive compensation, including a performance-based bonus.
- In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
- Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago