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Supervisor, Care Coordination Jobs
Company | Teladoc Health |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-08-13 |
Posted at | 10 months ago |
Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
- Assists staff with challenges and problem solving in real time, acting as point of escalation for members and inter-departmental issues, engaging with key stakeholders as needed.
- Supports the team in providing high-quality, cost-effective care coordination.
- Leads, mentors, and motivates staff to cultivate a positive and productive workplace environment.
- Approves time off.
- Provides support and guidance to cross-functional support staff.
- Schedules adequate staffing coverage.
- Distributes work appropriately among the team.
- Communicates operational changes and updates to team members.
- Participates in selecting, hiring, onboarding, and training of staff.
- Assures the successful delivery of department KPIs.
- Monitors and reports daily case volumes and Service Levels to department leadership.
- Identifies opportunities and develops process improvement initiatives.
- Conducts quality audits and provides employees with direct, positive and constructive feedback.
- Represents Teladoc Health professionally in communication with internal and external stakeholders.
- Serves as a content area expert and trainer for the role of Patient Care Navigator.
- Outstanding team player & strong interpersonal skills.
- Bachelors degree preferred.
- Motivation to meet both personal and team deadlines.
- Prior care navigation experience preferred.
- Proficiency in using technology and software programs including Microsoft Word, Excel, Outlook.
- Excellent written and verbal communication skills.
- 2+ years of people management experience preferred.
- Skilled in organizing and prioritizing work in a fast-paced environment.
- Remote work setting experience preferred.
- Bilingual-Spanish speaking a plus.
- Customer service experience in a health care setting.
- Current license as an RN or NP in good standing.
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