Part Time Starbucks Barista

AN INSPIRING CAREER AWAITS YOU!

The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,800 Grand Performers across 7 states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired!

Our Grand Performers Receive Many Benefits Including:

• 401(K) with Discretionary Company Matching Contributions
• Pet Insurance
• Short & Long-Term Disability Insurance
• Medical, Dental, Vision Insurance
• Tuition Reimbursement Program
• Company-Sponsored Life Insurance
• Competitive Wage & Discretionary Bonus Program
• Employee Assistance Program
• Marriott Employee Discounts Worldwide

JOB SUMMARY

The Starbucks Barista is responsible for providing guests with courteous, friendly, sincere, efficient, and graceful service that meets or exceeds guest expectations as well as the AAA Four Diamond and Starbucks standards. The position is responsible for fulfilling orders and completing sales transactions within the Starbucks Café inside of the Hotel.

CORE RESPONSIBILITIES

• Answer phones using appropriate verbiage.
• Execute all financial transactions according to departmental and company policy
• Ensure high levels of guest satisfaction utilizing the G.U.E.S.T. standards.
• Maintains service and sanitation standards according to health code regulations.
• Totals bill and accepts payment.
• Side work – 30%
• Maintain the daily operations of the café through the execution of daily side work.
• Promptly and warmly greeting guests upon arrival.
• Prepares all drink orders to Starbucks standards.
• Inventory and restock supplies as needed.
• Provide guests with courteous, friendly, and efficient service.
• Takes food and beverage orders.
• Relays order to the kitchen through POS.
• Attend all required training and department meetings
• Keeps café clean and organized at all times.
• Prepares and serves food items.
• Guest Service – 70%

KNOWLEDGE, SKILLS, AND ABILITIES

• Local knowledge of the community (attractions activities, etc.)
• English language and professional communications skills are required.
• Must speak clearly and persuasively in positive or negative situations.
• Ability to remain calm and well organized under pressure while working quickly.
• Ability to communicate effectively with guests and Grand Performers
• Adaptable to a changing work environment.
• Basic math skills; ability to make a change.
• Ability to respond promptly to customer needs.
• Ability to properly operate the telephone and all software used for the POS system.
• Keeps emotions under control.
• Proficient in Micros POS system
• Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
• Ability to prioritize and maintain multiple tables at a time.

MINIMUM QUALIFICATIONS

• Hospitality or customer service experience - recommended
• High School diploma – required

SUPERVISORY RESPONSIBILITIES

• No Direct Reports

WORK ENVIRONMENT / PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasional environmental exposures to cold, heat, and water.25%
• Regularly required to lift, reach with hands and arms, use fingers (keyboard, etc.) to handle or feel. 100%
• Standing during majority of shift- 100%
• Lifting requirements of up to 20 pounds20%
• Working in café/kitchen on tiled flooring; kitchen conditions may be hot; floor may be slippery (appropriate footwear required) 15%
• Direct contact with guests, managers, and employees. 100%
• Use of the telephone (hearing & speaking) 10%

Experience

Required

• Minimum of 6 months of relevant work experience in similar scope and title

Education

Preferred

• High School or better

Licenses & Certifications

Preferred

• Food Safety

Skills

Preferred

• Multitasking

Behaviors

Preferred

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals