Supervisor, Inside Sales - Las Vegas (In Office)

What To Expect
The role of the Inside Advisor team is to educate, inspire and skillfully guide Tesla’s potential customers through the vehicle and energy configuration and sales process. The Inside team focuses on financing options, trade-ins, DMV requirements, unique state requirements, delivery scheduling, service, and providing a world class experience. The Inside Advisor Supervisor is responsible for their team executing these activities at the highest possible level, while innovating and improving processes to make them more efficient and streamlined for both our advisors and customers. It is our mission to accelerate the world’s transition to sustainable energy.
What You’ll Do

• Demonstrate sales leadership by role playing and having an active presence in customer facing interactions
• Communicate and implement all relevant changes that impact the team regarding policy and procedure
• Conduct daily audits to ensure compliance of the team's established standards, policies and procedures
• Build, develop and grow a team of Inside Advisors for Tesla North America
• Set goals to meet minimum expectations and manage on-going performance
• Learn to build reports to make adjustments to your team to meet daily, weekly, monthly and quarter targets
• Work on continuous improvement of processes and procedures related with the purchase of Tesla products
• Create a fun, inclusive culture that rewards hard work, production and innovation
• Responsible for ensuring employees provide best in class experience in every interaction
• Train and mentor new team members as well as identify and mentor future team leaders
• Interview potential candidates to hire top talent
• Proactively mediate and resolve customer escalations that require additional leadership support
• Resolve all people issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
• Monitor employee productivity which consists but not limited to: Direct Sales, Online Chat, Delivery Functions, Trade-in, Service and Ownership Outreach
• Ensure team is fluent in all aspects of product knowledge
• Perform additional responsibilities as assigned to meet business needs
• Actively coach team members on customer interactions while providing real-time feedback

What You’ll Bring

• Legal right to work in the United States
• Strong relationship management skills and the capability to explain complex technical concepts
• Excellent communication and relationship management skills, both oral and written
• Requirement to follow Tesla’s information security policy
• 3+ years of phone sales, customer service or experience in managing an inbound/outbound contact center environment
• Experience in managing in a contact center environment
• Ability to obtain DMV Salesperson’s License. Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination
• Proficient with standard corporate productivity tools (email, voicemail, MS Office, SharePoint, internet navigation, CRM applications)
• Great organizational skills with an eye for detail and the ability to make decisions that are in line with Tesla standards

Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

LGBTQ+ care concierge services

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

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