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Supervisor, Inside Sales Jobs

Company

Tesla
Address , Las Vegas, 89117
Employment type FULL_TIME
Salary
Expires 2023-09-16
Posted at 8 months ago
Job Description
What to Expect
The role of the Inside Advisor team is to educate, inspire and skillfully guide Tesla’s potential customers through the vehicle and energy configuration and sales process. The Inside team focuses on financing options, trade-ins, DMV requirements, unique state requirements, delivery scheduling, service, and providing a world class experience. The Inside Advisor Supervisor is responsible for their team executing these activities at the highest possible level, while innovating and improving processes to make them more efficient and streamlined for both our advisors and customers. It is our mission to accelerate the world’s transition to sustainable energy.

What You’ll Do
  • Ensure team is fluent in all aspects of product knowledge
  • Interview potential candidates to hire top talent
  • Demonstrate sales leadership by role playing and having an active presence in customer facing interactions
  • Build, develop and grow a team of Inside Advisors for Tesla North America
  • Conduct daily audits to ensure compliance of the team's established standards, policies and procedures
  • Perform additional responsibilities as assigned to meet business needs
  • Actively coach team members on customer interactions while providing real-time feedback
  • Responsible for ensuring employees provide best in class experience in every interaction
  • Set goals to meet minimum expectations and manage on-going performance
  • Learn to build reports to make adjustments to your team to meet daily, weekly, monthly and quarter targets
  • Work on continuous improvement of processes and procedures related with the purchase of Tesla products
  • Resolve all people issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
  • Monitor employee productivity which consists but not limited to: Direct Sales, Online Chat, Delivery Functions, Trade-in, Service and Ownership Outreach
  • Proactively mediate and resolve customer escalations that require additional leadership support
  • Train and mentor new team members as well as identify and mentor future team leaders
  • Communicate and implement all relevant changes that impact the team regarding policy and procedure
  • Create a fun, inclusive culture that rewards hard work, production and innovation
What You’ll Bring
  • Great organizational skills with an eye for detail and the ability to make decisions that are in line with Tesla standards
  • 3+ years of phone sales, customer service or experience in managing an inbound/outbound contact center environment
  • Legal right to work in the United States
  • Strong relationship management skills and the capability to explain complex technical concepts
  • Ability to obtain DMV Salesperson’s License. Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination
  • Excellent communication and relationship management skills, both oral and written
  • Experience in managing in a contact center environment
  • Proficient with standard corporate productivity tools (email, voicemail, MS Office, SharePoint, internet navigation, CRM applications)
  • Requirement to follow Tesla’s information security policy