Client Ambassador Jobs

Reports to: Boutique Manager

Contract: Full-time and permanent

Location: Yorkdale Boutique

Your role @Chanel:

To strengthen Client relation culture throughout the Boutique and assist Fashion Advisors to build long term relationships with their clients through clienteling.

To lead by example and encourage optimum standards and activities amongst the team, including sufficient floor coverage, while monitoring and managing standards of customer service, product care, staff presentation and teamwork at all times.

What impact you can create at Chanel:

• Working closely with FA’s to collect responses & feedback from clients & relay to the Marketing team.
• Liase with key concierge and restaurants in the city to develop strong relationships
• Develop and take ownership of action plan to achieve the clientele objectives regarding retention and upgrading of clients
• Arrange monthly meetings with each FA to review initiatives and execution
• Provide the highest level of customer service at all times, overseeing and supporting the team in upholding the standards as detailed within the CHANEL Charter including prompt response to telephone queries and relevant after sales care.
• Work with management to create list for Client show orchestrations and ensuring they are distributed in a timely manner
• Working closely with the operations co-ordinator to ensure courtesy and mandatory repair follow ups are being completed.
• Customer Experience / Customer Relationships
• Ensure timely distribution and communication of the CHANEL Charter to all staff as well as monitoring that guidelines are understood and adhered to at all times.
• Entertainment & Gifting Coordination
• Support FA’s with their communication (text/thank you cards/emails) to clients to ensure they meet the CHANEL standard
• Team Spirit
• Present during Boutique morning briefs with best practices and celebrating team successes
• Support with the local logistics of events and VIC engagements
• Coordinating Client relationship Activities/Support team in clienteling activities
• Coordinate with each FA to propose gifting and florals for client engagement and development
• Ensure suitable and structured organization, communication and monitoring of weekly quotas and daily breaks.
• Establish, maintain, and encourage good customer relationships including welcoming customers as the Host of the store and directing the clients to appropriate staff.
• Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with senior management and CHANEL Head Office as required.
• Run regular sessions dedicated to data capture and client privacy policies
• Although comprehensive the job description is not exhaustive and additional duties may be added according to the needs of the business and as requested by the Boutique Director, Head of Retail or CHANEL Head Office.
• Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times

What you will bring to the role:

• Strong organization and follow-up skills (essential)
• Excellent communication skills, and the ability to handle multiple tasks simultaneously
• Professional presentation and behaviour
• Luxury retail selling experience, preferably in a similar role or customer service setting
• Proven ability to work in a fast-paced environment
• Computer proficiency in MS Office applications (Word, Excel, Outlook)

You are energised by:

• Appreciation and passion for culture, beauty, and luxury
• The history and heritage of The House of CHANEL
• Utilizing your fashion expertise to inspire others
• Building collaborative partnerships and relationships in a team-focused environment
• Being truly service minded

What you would gain from this experience:

• The opportunity to work with a fun, creative and passionate brand
• Be part of a collaborative and inclusive team
• Develop strong, lasting relationships with clients

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

CHANEL CANADA ULC. welcomes all applicants for this position. We are committed to fair and accessible employment practices. Accommodations are available upon request for candidates with disabilities throughout the recruitment process.